After three routers and two broadband providers I am turning to the community for support.
When my CD player died a year ago I decided to go digital and get a streaming player; a display model NDX.
While I was delighted with the sound, I would be sitting listening to FLAC files from my NAS when it would just stop. This also happened with Tidal files, but not when listen to HD files from a USB drive.
Talking the problem through with the Naim dealer, they suggest that I try upgrading the firmware to 4.7 as there had been reports of problems listening to Tidal. I did this without improvement.
I also talked to my broadband supplier who sent me a new router to see if that would help. It didn’t. Changing network supplier and a third router still hasn’t solved the problem. This is what happened yesterday, which is typical.
Yesterday, after about an hour of listening, the music just stopped and started, stopped and started, every 20 or 30 seconds. As this went on for sometime I was able to take a video of the problem and do some tests. Using my laptop I logged on to the router interface and tried the following.
- Logged on to the router interface and changed the Wi-Fi channel on the router, (3 different channels).
- Monitored the signal strength from the router next to the NDX.
- Switched off my mobile phone (which I had used for the video).
- Switched off the signal to the NDX using the router interface.
Test 1. Changing the channel made no difference to the interruption on the reception by the NDX.
Test 2. The signal strength next to the router didn’t change by more that a few percent, with an average of about 80%.
Test 3. Switching off the phone made no difference.
Test4. After switching off the signal to the NDX, using the router interface, the music continued for approximately 2-3 seconds before it stopped. (This is presumably the buffer period, which was longer that I had expected.) After the connection was lost, and registered so on the NDX, I got the message, “No Network Connection”. At this stage, I reopened the connection to the NDX from the router interface. Once the Wi-Fi connection was re-established, the music played. The very rapid switching on and off stopped, however, I did have a single further disconnection before I finished listening.
Can you think of anything that I can try to understand the problem further. The dealer has spoken with Naim and they say its a router signal problem. I didn’t see an big change in the signal strenght when all this was happening. What else can I try?
Note: I have tried using wifi over power line, however both the Zylex and BT units burnout (got very hot and stopped working) and I’d need an 11m Cat 5 cable to connect the router to the NDX. That or router the cable around the outside of the house.