Yes, I had both go within a short space of time, I would presume replacement relays are equally prone to failure unless Naim is fitting an alternative which I doubt but maybe they are, should be a product recall imo.
Iām starting to wonder this too. Sort of beats waiting and wondering whether the ND555 will cark it. Already been there with a NDX2, repaired outside warranty by the ex Naim distributor.
Seems like a lot of people have recurring quality issues with the NDX2? Wonder if @110dB can comment on this in any way and whether there are any actions planned to address the problem?
Yes, thatās the classic Naim mantra. So this is not an acceptable long term fix. Contact Naim Support directly and see what they say.
If you search the forum there is a number of matching threads & posts about this, several alluding to a bad batch, or batches, of relays. Nothing official though, and I wonder if there would be.
If it turns out that a component repeatedly does not meet the requirements, it is the manufacturerās obligation to take measures to remedy the error and protect the end customer. It applies in the car industry and should also apply in this case, one might thinkā¦
Have anyone paid for repairing a stuck relay? Iām pretty sure Naim absorb it on goodwill. Most of them at least.
I think the issue is more that they are still selling products with a known defect.
I have a 2018 NDX 2 - absolutely no relay problems and it gets a lot of use. No need to become paranoid.
f you have had the relay replaced three times, it is justified to be somewhat annoyed even if you donāt pay I think.
Naim has confirmed that using DIN + RCA degrades the sound compared to DIN only. So I still donāt have a fixā¦
Just to come back to this now that neither channel works on the NDX2 with DIN only selectedā¦
Does anyone know why selecting DIN + RCA on the output works, but selecting DIN only does not work?
I was told if you have both selected then its more of a power draw?
I seeā¦ could well be. But Iām asking why one is working and not the otherā¦
If I connect both DIN & RCA but select DIN only or VV, the level drops significantly as if itās been loaded so it appears you can only connect one output at a time.
To clarify, this is not about having DIN cable and RCA physically connected.
I have only the DIN cable connected. When I select āDINā only in Output Settings in the app for the NDX2, there is no sound (previously a few months ago this issue presented itself as sound only coming from one channel).
When I select āDIN + RCAā in Output Settings in the app (still with only the DIN physically connected) there is full sound. Iām asking if anyone would know the reason for this.
Dunno, I suspect itās how the relays are arranged, either way Iād say you have a duff relay
Update - the right channel has now gone, even when selecting DIN + RCA. Grrr. Has anyone who has had the same issue got it fixed and what was the issue/how was it fixed?
Worried as I am off to demo the NDX2 this morning, wondering if I am potentially buying a problem.
Have Naim not come back to you with a resolution to the issue?
yep, been there, itās the relays, back to naim Iām afraid