The display on my ‘NOS’ NDX2 / XPS DR bought about 6 months ago appears to have stopped working. From new I’ve had the Naim app set to ‘Turn off display during playback’, as I haven’t needed it to be working. The display runs through a series of screens on start-up, so I know it had previously been working. But now I can’t see anything at all on the display, even at start-up.
I’ve powered down / up a few times, and even tried a Factory Reset, but still nothing at all on screen. Other than the screen the NDX2 seems to be working fine. Sometimes the back light appears to be on (I can see it faintly around a black screen).
I’m running FW 3.7 and am reluctant to update to a later FW for sound quality reasons.
I’ve lodged a ticket with Naim Support but a week later nothing heard from them. Before I return this under warranty are there any other things I might try or check that may resolve the problem?
Thanks!
Probably one for @Neils to advise on here.
Out of interest - how did you perform the factory reset without the screen?
I suspect the first thing Naim will require before they can help further, like all manufacturers, is for you to upgrade to the latest firmware and software, and see if the issue is still apparent. If you haven’t updated to the latest bug fixed software I’d be surprised if your warranty is valid until you do so, as you won’t be operating the latest bug fixed software and operating the product as intended.
That is old software and control software you are running there… and many bugs fixed since then.
Once upgraded and updated and if the issue is still apparent then yes it would be a warranty / guarantee matter.
Good point, well made Simon. What I’m hoping for is an answer that involves some procedure or other that will have the screen working again without the FW upgrade? No doubt someone much smarter than me (not hard!) will point out something I’ve missed. Otherwise I’m about to provide a first-hand account of what it’s like updating from 3.7 to 3.12… Yikes!
I am sure you will be fine. It may sound slightly different - but after a few days I am sure it will become the new normal.
If a factory reset & f/w update doesn’t cure it, it’s probably a back to base job I’m afraid.
Please note that if it comes back to Naim, it would be updated to the latest code as part of our procedures.
Regards
Neil.
Thanks NeilS for your advice. If I am to update FW to 3.12 then would not having a functioning screen make that impossible (to follow prompts)? I was able to complete a Factory Reset despite a process message on the App to ‘Follow the prompts on NDX2 screen’, which was deeply concerning at the time.
Firmware updates are done via the Naim app on all 2nd gen. streamers, so you don’t need the screen.
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