Never knowingly undersold no more

I only ever asked them to price match one thing (a UE Boom 2) and, after checking the competitor’s website, they knocked 25% off without a second glance. And I even preferred the colour.

We’ve had a JLP card for two decades and use it as our default payment method to maximise the vouchers. Noticed a big drop in the value of vouchers on the latest mailing, even though our spending had been, if anything, more than usual. I suspect we won’t see anything that generous again.

Reasons for dropping the Never Knowingly…, reducing voucher rewards etc. are doubtless fundamentally the same as Naim reducing its product list, fuel prices rocketing etc., and I’m surprised that anyone’s in need of an explanation. The developed world’s ended up in quite a sticky political and economic situation at the moment, for a number of reasons, and the UK’s being hit quite hard by it. You may have heard about it on the news :wink:

I have purchased many high price items over the years from John Lewis. My recent purchase of an iPhone 12 Mini from them will be my last. The complaint is currently escalating but they have behaved appalling and are not even remotely apologetic about leaving me with a near £700 device which very obviously isn’t working properly. Their customer service responses ate something else. Multiple paras. on how valued you are; an absolutely consistent approach to not addressing any of the points you raise followed by a straw man para. just to really annoy you. The pattern is consistent and appears deliberate.

What’s the problem with it? I’d be tempted to get Apple themselves to sort it out if there’s a fault. Easier if you have an Apple store not too far away.

Don’t want to drift OT but to answer your question… On purchase one expects the battery to have 30 to 50% charge; have 100% battery health and hold 100% charge whilst in Airplane Mode. It arrived with the charge in the red; showed 100% health but lost charge in Airplane Mode faster than the refurbed 1st gen SE it was replacing. The battery health is a bit of a red herring in as much as it’s a software reading and 100% doesn’t tell you anything about performance in use.

John Lewis ignored any attempt to discuss the fact the charge was in the red on receipt i.e. they didn’t want to admit it had been snuck away somewhere for 2 years since release and was in effect nothing like a new 12 Mini. Their line was a simplistic 100% battery health means it’s not the battery. They never moved from the line and had no suggestions as to what it was.

The Apple Store declined to even test because health said 100%. They did suggest a software issue e.g. a closed app which hadn’t actually closed and was stored in the backup from which I restored the new phone. I set the phone up a second time from new. This definitely improved in use performance but Airplane Mode still suggested an issue.

John Lewis won’t replace unless I can show a fault. Got it independently tested and they’ve identified the age of the battery (yes, 2 years old) and highlighted that allowing it to run down somewhere in a warehouse for 2 years has had a clear impact on in use performance even though health shows 100%. John Lewis line is “tough, you’re outside the time for an exchange so go away”.

Ouch, not good. Sorry to hear that.

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I was made redundant and took early retirement from a bank at the age of 52. I started working for the partnership to help tide me over and ended up staying there for 15 years. The benefits were so good that my wife wouldn’t let me leave until I had worked there long enough to qualify for them. A good employer and we always did our best to provide a good customer experience.

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