New firmware - problem playing qobuz playlists on muso2

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hi
is anyone else having a problem playing their own qobuz playlists after updating firmware?
my muso will now only play the first 15 tracks then stops. i have tried powering down muso (twice) powering down router ( bthub) and tablet - android samsung but to no avail. any suggestions would be welcome as i understand support are currently snowed under

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Factory reset maybe ?

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Can i check you’re running the latest version of the Naim App - in your case, Android version 2.22.2?

I’d also suggest logging out of Qobuz and back in again within the Naim App.

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thanks for rapid response clare, yes app is 2.22.2.

i would prefer to postpone logging out of qobuz as i would lose all my qobuz imports for playing offline. also nervous of frenchrooster’s suggestion of factory reset as i am not sure what settings i would loose. i will wait to see if anyone else has similar problems first.

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thanks @frenchrooster - i am nervous about doing that as i am not sure what settings i would loose - but if no-one else has the problem i will have to try that

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To be clear, logging out/in of Qobuz within the Naim App will not affect your wider Qobuz settings - they sit in Qobuz itself.

A factory reset on Mu-so means you’d lose your radio presets and App settings (eg alarms) - in effect, you’d be setting it back up as new.

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But playlists should still be there?
You are of course right, better un log and log again Qobuz first.

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Yes, Qobuz playlists live in Qobuz - not in the Naim App.

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hi clare - it isn’t qobuz settings i am worried about but all the albums i have downloaded ( imported) to my tablet which are deleted if i log out of qobuz

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But they are in the Qobuz App on your tablet, yes?

I’m not suggesting you log out of that - just out of Qobuz within the Naim App. They are two separate things.

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hi @Naim.Marketing clare
have tried logging out of qobuz in naim app and back in - problem still there.

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Ok, i’ll ask around in case anyone has other suggestions on this. I would log an email/call with Naim Support, too, to get in the system.

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thanks clare

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Just so you know, we’ve tested a 21-track Qobuz playlist on a Mu-so 2 in office, and it sailed through the whole lot.

Will keep digging…

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thanks for update - is that a playlist created by qobuz or one you have created? - i only have the problem on playlists i have created not qobuz created ones

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Our own playlist

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hi @Naim.Marketing update on problem -

i created a new qobuz playlist tody - and it is fine - but problem persists on all the qobuz playlists created previously (c 1 week ago to last 18 months). so i think they have probably updated their system in some way that their app is fine with but is affecting naim app. they have added a lot of functionality in last few days so i guess it is related to that. i know from earlier bug that thay have done this before without letting any partners know.

from email from @tomvamos 9th july
“It seems Qobuz have removed a number of properties from their API which the app expects to see without telling anyone or updating their API docs.
About to make some (grumpy) calls.”

hope that helps
nigel

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thanks for your help @Naim.Marketing - discussed with support and problem has now dissapeared - probably by a change at qobuz end?

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Good news! Thanks for letting us know, and enjoy :slight_smile:

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