New phone can't find devices

Streaming Audio
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Help, please. I have a new iPhone 16e. The Naim app transferred over from the old one (SE) but none of my 3 devices were showing. I have tried deleting and re-loading the app, re-booting the devices and I have tried to add them on as new devices. I can get through the whole adding on process to the point where they’re properly set up on my wi-fi, but when the app then tries to find the device it says is successfuly added it can’t. The app on my old phone is still working fine, recognising and controlling all three as usual. I will be talking with Apple support, but I’m anticipating them saying it’s a problem with the app. Any thoughts out there? Many thanks.

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Are you sure that the new phone is fully connected to your wifi to which the Naim kit is connected ?

MAybe restart your router as a first step

Just a thought

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Check that the app has permission to access the local network.
Go to settings , apps then Focal Naim and local network should be set to on.

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Yep, fully connected and happily streaming from Spotify on the new phone. Thanks, though. :+1:

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Thanks, Kend - checked and app has access :+1:

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Spotify can work without being connected to the same home network that your streamers use, so that doesn’t necessarily mean that your phone is on the same LAN.
It’s common for people to be confused about why the Naim app can’t see any streamers simply because it has (sometimes automatically without the user noticing) switched itself to a mobile network instead of your home WiFi network.

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Cheers, Chris - didn’t know that about Spotify. The phone says the app is linked to my home wifi in Settings. Plus I am getting right to the end of the add new device process before it fails. It finds the device okay half way through this, but once it tells you the process is complete it then generates the wheel of doom as it fails to find it a second time (and I’ve left it searching for a good 15 minutes). Many thanks for your suggestion, though.

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So having eliminated that possibility - have you restarted your router? Better still, turn off the router, phone and all streamers. Then turn on the router. Once it’s up, turn on the streamers, and finally the phone.
If that doesn’t help, possibly a more deeply buried network setting somewhere which would need you to dig a bit deeper.

Do you have any additional network hardware such as WiFi extenders, or do you just have the router supplied by your ISP?

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Thanks, Chris - yep - tried all that. I have a couple of WiFi extenders but turned those off too when I did the full shut down.

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Was you old phone running an old version of the app?

I would uninstall the Naim app from new phone and reinstall from the App Store to ensure you have latest version.

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Cheers, Neil - tried that.

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When you transfer apps and settings from an old iPhone to a new one, the new iPhone downloads all the apps afresh from the App Store actually. It’s only the settings that are actually transferred.

I suggest connecting the Naim devices each in turn by Ethernet cable to the router or a switch connected to the router and adding them to the new app using the Ethernet connection. Once added you could probably go back to using WiFi.

(I once ran into a similar problem trying to connect to my muso Qb in a rental where the WiFi didn’t like reporting to the phone and so the setup failed.) This was a router privacy setting problem, not anything to do with the phone or the muso Qb.

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Noted..thankyou

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Cheers Chris - you cracked it! It was the precise sequence re-starting everything that made the difference: I needed to re-start my phone last. Thanks so much. I am once again a happy streamer.

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Thanks, David. Suggestion much appreciated.

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I had the issue with my new iPad last month.Turning of and turning on again fixed the problem.

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Turning the iPad off and on I ment.

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That’s one to watch alright, every time my MacBook updates this defaults to off for some reason, anyway glad the op got sorted

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I find if I can’t see any of my Naim streamers it tends to be if I’ve left my home Wi-Fi network (leaving the house) and need to rediscover them in the Naim app. Quit the Naim app on your device, toggle Wi-Fi off and on again (even if already connected to it) and launch the Naim app again. They should then be rediscovered and appear in the devices list.

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Thanks Mr M - I might try that out if it happens again. Thankfully one of the suggestions above worked for me (everything off, then turn on in sequence: router, devices, phone). :+1: