NPX 300 Burndy issues - solved

Continuing the discussion from What was the last bit of gear you bought in 2023?:

Happy to say problem solved. Naim provided a replacement set of Burndies to my dealer in short order, ie quickly, and they fit exactly as one would expect, locking with a firm, smooth ‘snick’.

Great service from both my dealer and Naim!



Wonderful, I’m pleased it’s resolved for you.

What’s interesting is that because the new Burndy connectors fit as they should, the others must be slightly different, perhaps slightly incorrectly made. It seems there may be some QC learning for Naim here.


And, of course, the prompt replacement implies Naim must already know about the issue, but that it’s sufficiently uncommon that the whack-a-mole approach will prove adequate.

Quite where my dealer’s design change reversal rumour arises I have no idea, perhaps it’s seen as a better story than a bit of iffy QC :joy:.


You’d think it would be really easy to test the Burndies for fit before putting them in the box, but who are we to say? As the saying goes, they should just work. Anyway, your problem is resolved. Hurrah.

At my home demo today my dealer had difficulty removing a Burndy from an NPX 300 / NSC 222. Interestingly, they went on quite easily. I suggested he just leave these boxes with me :rofl:.

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And, of course, there’s always this……


Or, perhaps, it’s the test box that’s the accuracy issue. :wink:

I’ll get my coat……


Interestingly Burndy cables are made in the US and Mexico … They are a subsidiary of Hubble… Of course I could be wrong.

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I have found that my S-XPS Burndy can be quite difficult to lock the rings if there’s some twisting or torsion in the cable itself. Other than that it’s usually just a firm grip and twist on the connectors with the cable in a fairly relaxed state.

I don’t think you are wrong. Hubbell though :slight_smile:

For ages I thought it was made up, or informal, turns out it’s neither!

I beg to differ. The prompt replacement is a sign of a good, reactive Dealer and Manufacturer. Nothing to be gain by delay or arguing.

JFFI - Just Fluffin’ Fix it… :neutral_face:

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