When I try to restart the updater, it is not able to identify the network address of the streamer, and states the product being update has no ARM application code loaded so it’s address cannot be resolved. (However I have not switched the device on and off as per the instructions)
The next screen states - Update will reload the application and then the update will attempt to resolve the network address.
It then goes to the version selection page, and after pressing next starts the update process, which again crashes the PC.
I have been forced to restart the PC, blue screen of death, so your question is a good one, why is it crashing the PC.
I am concerned about just restarting the streamer, in case i bricks it altogether, but i would hope it does not delete the old version before uploading the new one.
I don’t think it can brick it all together because there is a persistent boot programme in the streamer that will always respond to the updater. But ringing Naim is no doubt a good thing to do.
The updater really shouldn’t crash your PC though, whatever the streamer is or isn’t doing. I never heard of that happening before and 4.7 has been out for ages.
The PC crash might be caused by a problem with an auto Windows 10 update, there are some words about it on www search. It’s an update number something ending with 44, I can’t do much other than that at moment as away from home (Twickenham rugby) & am working off iPad. I uninstalled mine last week to avoid the potential of blue screen.
I suggest to either search for the www published solution, or simpler, to wait until after the next big Win 10 update that requires a system restart, that should contain the fix. I suspect it’ll be in the next week.
I would try an e-mail to naimsupport first, they might have a simple unlock trick…
And with nothing to loose, & assuming its not actually ‘stuck’ & unable to move out of update mode, I would try to see if the player can be reset to factory default - item 4.11 in the manual
“Reset All Settings.
Warning displayed: Resetting to factory defaults.
You will lose ALL user settings.
Press front panel Logo to continue.”
One other thing you might try is a different updater program. For example you could try 4.3 . There is no problem in going backwards in firmware updates in the legacy streamers.
Also 4.4 lacks the Tidal and Spotify libraries so it’s not the best one to land on, which is why I suggested 4.3, but I would certainly try 4.7 again now.