Good morning. I am a happy owner of nd555. I use it mostly with qobuz. I’ve never had any problems until now, but after the update it became practically unusable. In practice, when a track ends, it stops and doesn’t move forward, and often when I change tracks, playback doesn’t even start. I wrote to Naim support who gave me several suggestions but I couldn’t resolve anything. I tried uninstalling and reinstalling the naim app, initializing the nd555 to factory settings, turning the modem and network switch off and on again. I have tried them all but without success. I’m hugely frustrated with this. Has anyone had a similar problem with qobuz? I would like to point out that I also have a Uniti Core with which the ND55 works perfectly. I hope someone can give me some useful suggestions.
no, i think my dealer knows less than me. i wrote to naim support who gave me some suggestions but i didn’t solve anything. i hope that with the patch they will release for the new firmware the problem will be solved……
I’ve got a support ticket open currently for something similar. It’s pre-dated the current firmware version but is certainly more problematic since.
Despite consistently good bandwidth on a mesh network with the ndx2 given priority I get random pauses (regardless of bitrate of the track) situations where I have to select a track twice before it plays and other irritating anomalies whilst trying to listen.
I would appreciate it if you could keep me updated. I have tried all the possible solutions and suggestions but I have not been able to conclude anything. Your problem seems exactly the same as mine. It is very annoying and really frustrating. It is practically impossible to use……
Try to disconnect Qobuz from all devices, then change the password on the Qobuz site and reconnect into Qobuz on Naim app.
When you restart your router, wait, and then switch off the 555 dr, then switch on.
Hope it will help.