Good morning. I am a happy owner of nd555. I use it mostly with qobuz. I’ve never had any problems until now, but after the update it became practically unusable. In practice, when a track ends, it stops and doesn’t move forward, and often when I change tracks, playback doesn’t even start. I wrote to Naim support who gave me several suggestions but I couldn’t resolve anything. I tried uninstalling and reinstalling the naim app, initializing the nd555 to factory settings, turning the modem and network switch off and on again. I have tried them all but without success. I’m hugely frustrated with this. Has anyone had a similar problem with qobuz? I would like to point out that I also have a Uniti Core with which the ND55 works perfectly. I hope someone can give me some useful suggestions.
no, i think my dealer knows less than me. i wrote to naim support who gave me some suggestions but i didn’t solve anything. i hope that with the patch they will release for the new firmware the problem will be solved……
I’ve got a support ticket open currently for something similar. It’s pre-dated the current firmware version but is certainly more problematic since.
Despite consistently good bandwidth on a mesh network with the ndx2 given priority I get random pauses (regardless of bitrate of the track) situations where I have to select a track twice before it plays and other irritating anomalies whilst trying to listen.
I would appreciate it if you could keep me updated. I have tried all the possible solutions and suggestions but I have not been able to conclude anything. Your problem seems exactly the same as mine. It is very annoying and really frustrating. It is practically impossible to use……
Try to disconnect Qobuz from all devices, then change the password on the Qobuz site and reconnect into Qobuz on Naim app.
When you restart your router, wait, and then switch off the 555 dr, then switch on.
Hope it will help.
HI. I wanted to know if you had any news. I wasn’t able to solve it even with the latest update of the Naim app. I have sent a new email to Naim support and am waiting for a response.
Nope no response from naim so far. I too tried the new app update hoping that may remedy but I experienced the usual long drop outs from Qobuz again last night whilst listening to cd quality recordings. Based on other threads it appears that they have many streamer problems to resolve currently so I’m not holding my breath.
I also have a subscription with spotify. with spotify it seems to work well. Internet radio and NAS stream also work perfectly. It’s qobuz that drives me crazy. the problem is that all my music is saved there.
Thanks for the advice. I tried it last night after reading your comment. I downloaded mconnectlite. no it doesn’t work like that either. I think there is some problem with qobuz and the new firmware/app.
No issue with ND555 and Qobuz via iPad control point. Appreciate the frustrations if you are experiencing problems however -
Tricky to offer very much in the way of advice, in the absence of some specific details.
Country; specific control point and versions in use.
In addition what specific solutions and suggestions have you tried?
Hopefully you have already followed the advice from @frenchrooster?
You will need to have shut down everything and then performed a staggered restart, router first, not simply powering up everything simultaneously!
If using an Apple control point, does the issue arise, when selecting the Qobuz app and then selecting airplay from that to the ND555?
An example of a few albums that you are selecting from Qobuz, would allow peps to see if they can reproduce the issue you are experiencing.
I am writing from Italy. Of course I have tried all the advice given to me both by users on the forum and by Naim support. The problem exists with any album unfortunately.
I don’t know if you have the possibility, but maybe you could try another router.
My provider sent a mechanic several years ago to look into some issues I was experiencing back then and the first he said was after seeing my router, that my router was not made for the performance level I was paying for (and needed). The replacement router worked like a charm.
We are all shooting in the dark here, but maybe it’s worth trying.
