I want to relate my recent experience with repeated failed setup with my new Qb:
AirPlay Setup reports “An unexpected error occurred. Try again.” Called the retailer, who couldn’t help, called Montreal Naim for support (wrong phone number in the manual accompanying the unit), spoke with first line support. I related the “unexpected error” and after he consulted second line tech, I was told by the first guy that he was told “if you get that error you need to send the unit back.” They opined it was probably a circuit board problem which could be fixed. Two weeks later I was advise there was nothing wrong with unit but that I must use the 2.4 network (which is not stated anywhere in the literature. Since the unit didn’t work from inception the retailer is sending a new Qb.
After reading this forum it is clear there are known issues with setup/wifi. It is painful to read these entries. When I set up the new unit next week, I am anticipating the same problem as before.
Can anyone clarify on 2.4 vs 5g issue and whether the Naim app on my iphone and the Naim Qb need to be on the same network? There are conflicting answers on the forum. And is the firmware update even relevant to my problem?
I should add I has a Muso 2 on ethernet which works beautifully.