Hey everyone,
I just took my NDX out of the box after nearly five years in storage. It’s currently running firmware 4.4, and I’d like to upgrade it to 4.9, which appears to be the latest firmware according to Naim’s documentation.
Also note that the vtuner iRadio service ceased and Naim have launched their own in house iRadio with the 4.9 firmware. This post will help you as you’ll need to ensure that all old tuner presets are removed and any old streams stopped in order for the new service to work.
I tried following the instructions from both posts, but no luck so far. From the PDF that Robert.Dane shared, only the instructions for the 4.8 update load properly. Every other link returns the same error message.
I also tested the links from robert_h’s post — same result.
To rule out issues on my end, I’ve tried:
Multiple browsers (Chrome, Safari, Edge)
Both my desktop PC and MacBook
Clearing cache and cookies
Still no access.
When I try going directly to the root of the link (dam*[dot]focal[dot]*com), it prompts me for a username and password, which makes me wonder — are these really public links? Is it possible that those of you who can access them are already logged into some internal system without realizing it?
Would really appreciate any clarification on whether these links are meant to be public or if access is restricted somehow.
Superuniti - which is the same generation, has been updated multiple times.
Vital to follow the instructions to the absolute letter - some of us have failed to do so and from experience we know that is when it doesn’t work.
There is a specific order of connecting and activating the process.
Select one method from your list - Mac perhaps - and stick with it. Ensure you have ‘admin’ rights and if necessary any firewall is disabled.
At each stage of the process, take a screen print, which you can then post here if you stilll have an issue. If you can print the instructions, perhaps do so, to create a check list.
Unfortunately it can’t be stressed enough, the update will (only) work by following the instructions, the sequence and the process. You will also need to make sure you have the correct cable (some work, some don’t).
Currently away from home, but someone like @davidhendon who has also done this upgrade many times, might be kind enough to be along to offer some thoughts.
I’m happy to help if I can. The links to the software download are available to me right now, I just checked.
And yes they are public links. You don’t need to be logged into some Naim internal system to use them. For certain, I am not logged in to any Naim system at all except this forum.
Gentlemen,
The instruction are very clear and easy to follow. It’s just not happening. I wished I could post a video capture of my screen. In the absence of that here are two screenshots as of few
Sir, you’re truly a gem. Thank you so much—genuinely appreciate it.
As for everyone else’s questions: I’m running both a PC with Windows 11 Pro and a Mac with the M4 chip running on Sequoia 15.4.x. All my apps and systems are fully up to date. I’m generally quite tech-savvy, so I’m honestly baffled as to why I’m facing these issues when it seems to be working flawlessly for everyone else.
I do have the files now thanks to robert_h Wish me luck!
If you are using Mac with M4 chip, check that the usb port is fully active.
Recent M4 bk air here wasn’t and needed the port to be set.
Also, when I last updated first gen streamers, a UQ2 ethernet wired + the cable from Mac to streamer, which was also ethernet wired, updated without issue.
Using the same Mac minutes later, but changed to wifi, with update cable to Superuniti, the update would not function. Reverting the Mac to wired ethernet, the update then worked without issue - nothing obvious.
Best advise is to hard wire both Mac and NDX + use the usb cable connection!
Wish me luck!