Service response

£150 for Naim to fix it doesn’t seem at all bad, setting aside that it ideally wouldn’t have gone wrong in the first place.

The Uniti2 is a nice unit and I am fairly sure that it has the 24/192 board in it, so Naim should be able to fit a new screen for under £200. If it were me, I would get that screen replaced.

I doubt very much NAIM would do this repair for £150. I think that price was for the aftermarket display part only. Naim’s repair price, even if they can do it, would be £599.

As far as “Dealer Service” is concerned, don’t get me started. You guys in the UK have some good dealers but that’s far from the case in the rest of the world. “Not interested” has been my experience, on the whole. If I have any issues now, I don’t even bother with the local dealers, I just contact Focal Naim America directly.


Find another dealer!

I haven’t bought all my Naim kit from my dealer, but they treat me equally for support on Naim kit I bought from them and Naim kit I didn’t.

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We would say that no respose is a response.

Naim certainly were offering straight screen replacements for about that figure. It is done separate from a service if you just want the screen replacing. I don’t know if they are still offering it, but it was certainly an option not all that long ago. Here’s the first and most official post I found about it

Yes exactly. I paid about £150 for Naim to fit a new screen on one of my Superunitis a couple of years ago. Plus £30 for my dealer to send it off to Naim for me.

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If that’s still the case, then great!

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