Service response

I have written to the service dept twice now through the website and not received a response either time. Perhaps my aol email address foxes the system but it’s frustrating . Does anyone else have this problem?

Generally I get a response within 2-4 working days.

But if you ever bought Naim new, then the first port of call for service should be via the dealer.

Try another email address…? I have a GMail account , in addition to my main Hotmail one…

I tend to buy ex demo and my ‘local dealer ’ isn’t interested.

I had to send my PS555 back as the spring behind the power button was snagging so wouldn’t turn on. Went through my dealer and it was back within two weeks during January. Outstanding response time in my view.

Are you writing to the correct email address?

As FZ states above, first port of call is your dealer for service queries (all service items have to go via a Naim dealer). If bought ex demo from a dealer then they should provide you with service.

What’s your question? Maybe we can help here?

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It is covered in Uniti killed in streaming. An electrical test in the House resulted in a defunct Unitiserve. I just wanted to know how much it would cost to have it looked at along with a new screen for a Uniti 2. Not having much luck at the moment.

OK, you’ll need to ask a dealer who can liaise with Naim and probably arrange with them for it to be looked at by the service dept.

‘Service response’ is an oxymoron.


The UnitiServe is in service band 9. Repairs cost £599, or service and repair £999. That was the 2022 price. Your dealer may charge postage on top. I’ve seen a price of £149 for screen replacement mentioned on here.

You need to liaise with a Naim dealer to get this resolved. Given the cost of a Serve repair, it may be time to consider a new server. Hopefully you have a flac backup of the files. If it’s on a NAS you may be able to just use that.

Have you previously had a poor experience with Naim service? It seems wrong to dismiss them in such a way.

You should be able to take the drive out, at which point you could see if you can hook it up to another device to transfer the files. (Possibly via an external USB enclosure)

Or if the HDD itself that’s no longer working, there’s specialised companies that can get the data off for you.

when we had a power fault - a negative earth which affected several houses in our close and various appliances the electricity company sorted it out and replaced or repaired anything FREE
5 naim boxes were taken by courier and checked by naim at the electric company’s cost
it was fortunate fuses but i was charged nothing

I did not, it’s pure a language thing.

Is it? :thinking:

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Ah yes, it’s here

So we don’t need to go over old ground.

For sake of clarity, my comment was made in general, I’ve no bad experience with Naim.

I’m waiting for a change to my electricity setup for over half a year and they don’t even ring back despite an ongoing escalation. Thinking of starting a legal process to get what I need. Hence ‘service response’ - the topic header is seen as an oxymoron by me.


Thanks for the response. As expected the cost far exceeds the value of the Unitiserve ,time ripping the CDs apart , so it’s not worth pursuing. I can always use my Star and back it up this time.

Service in this context referred to the department not the action.

Still got a Uniti 2 with a blank screen…