Just wondered if anyone is battling with a Smart Meter issue like us?
We joined Octopus Energy last Spring to use their off-peak EV Tariff. Our old meter was ‘upgraded’ to a Smart Meter in June but the installation does not work. We live in a rural location and connection with the network (which I believe is unique to the Smart Meter system) was not established by the fitter. Despite this he took away the old meter and said it may be fixable ‘from the supplier’. It wasn’t.
We have been struggling since to get any resolution. High sensitivity meters apparently exist but are in short supply. We have been promised once since September. A fitter finally came in mid December, but with the same meter device we already have installed! He checked the installation was not faulty but had nothing to add. The meter we have has no external display to take a reading. It is apparently recording our usage though.
We are stuck now. We cannot obtain a meter reading and therefore have no idea of our energy usage/billing accuracy. We cannot access the EV Tariff, or indeed move to any other provider without a functioning meter. Octopus continually dodge my requests to have an old style ‘dumb’ meter restored. They say they do not do this. We were put on standard variable rate by default until the meter was fixed, and remain on this. They have had over a month to respond to my last request for solutions.
Any suggestions? The Ombudsman is my next step I think. Do you think I have any right to be compensated for the months we have been unable to acces the EV tariff?
Grrrr. I feel better for having a rant anyway!