Hi Viking13, I can totally relate to your situation. I had the same problem on a 282, and my dealer agreed to replace the unit. He also told me that one of his customers had also had this problem very recently with a SN3. If you search the forum for “channel inbalance”, you will see that many of us have encountered this problem. Note that the new 282 that I received and which replaced the defective 282 had a properly working channel balance, however it still has a fault: there is no sound when I use the CD input. This new replacement unit is now being repaired. So, like you, I have received a faulty second unit. I find this unacceptable considering the price I paid and I strongly doubt that the units are tested before being sent… A better Quality Control would be beneficial for the customer but also for Naim and the dealers who probably have more interesting things to do than to deal with faulty units. Luckily my dealer is doing all his best to sort things out! As should your dealer…