When I switch on my SuperUniti after not using it for a year the screen is blank, the half moon Naim logo lights for a second or 2 then goes out and when I press the buttons the lights behind illuminate.
Nothing I do, including RTM and playing with the remote, has any effect.
On searching the internet I read that there have been some screen failures in the past. Posters have given NAIM repair times of 6-8 weeks and a cost of £300+, although Class A might be better, so I want to investigate everything else first.
Is this a unit failure or a set up problem? What can I do?
The logo going out after boot would suggest that the unit is muted?
Touch the logo or press mute on the remote - see if it comes back on.
Regarding the screen, it is likely a screen failure. I think I’m right in saying that Darran at Class A does not repair/service SuperUniti.
You should still be able to control the basic functions via the app.
If it’s just the screen that needs doing, I think it’s worth it, the su is one of the best Naim units in my opinion, great amp etc.
Assuming the £159 plus shipping cost is still accurate, that’s not bad pricing.
I think you can just have the screen done. When it says “service would be charged in addition to this“ just means it’s £159 for the screen, it’s not included as a service or repair but charged separately. It’s not mandatory to have a service as well (though given its likely age, it might be time?)
All return work needs to be booked through a near to you Naim dealer, not with Naim direct.