When I switch on my SuperUniti after not using it for a year the screen is blank, the half moon Naim logo lights for a second or 2 then goes out and when I press the buttons the lights behind illuminate.
Nothing I do, including RTM and playing with the remote, has any effect.
On searching the internet I read that there have been some screen failures in the past. Posters have given NAIM repair times of 6-8 weeks and a cost of £300+, although Class A might be better, so I want to investigate everything else first.
Is this a unit failure or a set up problem? What can I do?
I guess you need to confirm whether it’s just the screen display is gone, or the whole unit has stopped functioning, can you play anything with it? Insert a sub stick with music on it, will that play?
The logo going out after boot would suggest that the unit is muted?
Touch the logo or press mute on the remote - see if it comes back on.
Regards
Neil.
Regarding the screen, it is likely a screen failure. I think I’m right in saying that Darran at Class A does not repair/service SuperUniti.
You should still be able to control the basic functions via the app.
Thank you both. I’m now having to go out so apologies for this being rushed.
Alas, the screen is still blank.
I did that reset. The Naim logo is now on full time. Using the controller I selected cd and - wonders - I have sound!
Operating mute works now but didn’t before the reset.
In my searches I couldn’t find that thread copied from. I’ll try again later.
Edit: I had a Quick Look at Class A’s website. I see that, despite the post I saw, as you say their website says they don’t do streaming products. £700+ for a repair - eek!
If it’s just the screen that needs doing, I think it’s worth it, the su is one of the best Naim units in my opinion, great amp etc.
Assuming the £159 plus shipping cost is still accurate, that’s not bad pricing.
I think you can just have the screen done. When it says “service would be charged in addition to this“ just means it’s £159 for the screen, it’s not included as a service or repair but charged separately. It’s not mandatory to have a service as well (though given its likely age, it might be time?)
All return work needs to be booked through a near to you Naim dealer, not with Naim direct.
To confirm what Robert says, I had the screen changed on a SuperUniti a year or so back and it cost about £150 plus the carriage to Naim, which was £30.
My Uniti (1st generation) had the feint dislay issue a few years ago (8 Years approx’) It took about 2 months to get it fixed and cost me £300.00.
I wasn’t aware that it was a known issue at time!?
I can’t justify to myself having a £569 service - half its value - particularly as the unit has had little use for various reasons.
I still have an older amp that I could use in its place whilst it’s being repaired.
My nearest dealer is a Richer Sounds only a couple of miles away, which gives me an excuse to pop in for a possible late Christmas present.
I didn’t load the app but will try this later. Fingers crossed that I can link without the screen and having done a reset that would presumably have lost my internet connection details.