But these arw the http headers defined by Tidal for the Tidal service including authentication parameters. This is a standard way of using and invoking web services.
I cleared the issue by clearing web caches, clearing cookies and removing a VPN I had on one of my devices… whether a coincidence or not, the issue went away and has not happened since. I suspect it was cookie related.
This is weird, I tried this URL from Mobile (various browsers) but also from computer and various browser and same.
I believe I could try to review my router settings on this connected device but still not quite sure why Tidal refuses it.
hmm I suspect nothing to do with your router.
Have you logged out and tried setting up a new account?
Failing that it sounds like a call with Tidal support…
Logged out yes, but it used to work fine several weeks ago.
I will try creating a new account and see.
Interesting, I installed the Naim app on my wife’s Samsung mobile and could login and get Tidal app working directly from Naim app.
There must be something wrong then with my own most recent Android (Google Pixel 8a).
We both are on Android 14. Pretty weird.
I also have fully uninstalled the app and reinstalled it.
Am quite puzzled.
Have you tried a power off restart of your phone?
Yes several times. No success.
Hi,
This may seem like an odd suggestion, but could you try the following please:
Go to Settings (Android settings), search for “Temperature” (it’s usually somewhere inside Languages or Location settings within System).
Then go to Regional Preferences > Temperature, and make sure it’s set to “Use default”.
Now force quit the Naim app, and retry the TIDAL authentication again.
We’ve seen some strange behaviour with this particular setting which showed up in this same way, when the temperature was set to anything other than Use Default.
(We’re working on a fix our end too to try and get around this)
Let me know if this helps!
Paul
Wow, great finding Paul!
This did resolve the issue.
My setting for Temperature was Celcius.
I am however very curious on why changing the Android Temperature in Celcius is damaging the Tidal Login process in Naim App!
Nice to see you are working on the resolution, thank you for your help, this has been puzzling me for months!
That’s great news, thanks for the feedback!
What we discovered is that the URL that the TIDAL sign in prompt generates (to redirect to the web browser) contains location data. It’s only usually the country, so that the correct website is loaded in the correct language. (eg, the URL will contain “gb” or “de” etc)
However, when setting this temperature setting, Android also includes the temperature setting in this location data.
Therefore the URL for the TIDAL sign in page was broken, as it contained something like “gb-celcius”, and was no longer valid.
I think we should be able to suppress this information before heading out to the web browser.
It was a very strange issue to discover!
Thanks for the explanation.
This is right, I really was suspecting an issue with the URL call that was made from the app to Tidal, since the Mobile Tidal application was working fine.
This is a great finding, even I am surprised not more users had reported this issue!
Glad that you found the cause. Great Job!
See here @Paul.B, you are right, the URL is passing this celsius unit in the lang setting!
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