Tidal no longer scrobbing when streaming to Naim devices

I have noticed my Tidal charts have stopped counting the streams I play on my Naim devices (the majority of my listening for obvious reasons) when they calculate my monthly charts.

This is regardless whether I steam though the Naim App (linked to Tidal) or via Tidal connect and what Naim device (I have a few) I stream Tidal too. Now if I play Tidal on any other device, (i.e phone or PC it recognises) the stream and scrobes accordingly which leads me to believe its a newish issue which Naim. I say newish issue as I noticed this happening around December but wasnt too concerned as while I like to see accurate charts I just tend to enjoy the music. However, it has dawned on me my listened too artists arent picking up their rightful commission every time I steam Tidal on to my Naim devices… which bugs me. Is this happening to others? What could I be doing wrong?

Examples of Nov when it worked properly and this month where it has just picked up my phone steams…


No idea which country you are in, from your profile, which may make a difference.

No doubt you have raised this directly with Tidal? What makes you think this is a Naim issue?

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I’m from London and this was all working perfectly until Decembers charts. I’m inclined to think its more of an issue with Naim as Tidal recognises all more other streams - ie via my phone, pc or dap… But since December nothing has been recorded with my atom, atom he or muso2…

Was hoping posting on the Naim message board would confirm my instinct, perhaps others have already noticed this? Or if others could help out and recreate the issue/help rule it out.

Does it work for others? Or is this just my problem? Happy to raise it with Tidal as clearly they are underpaying my artists at the moment!

Yep, unless played through Tidal Connect, same if played directly from/through Auralic and Wiim.

No idea why.

I use Tidal connect into Ifi NeoStream and have the same issue ie. this don’t seem to be only Naim related.

I thought that there was something wrong in my setup so it’s good to know that others are facing this problem too.

I doubt that these charts have any connection to artists payouts (hopefully) but this came to also my mind when I first noticed this.

If you search the internet you’ll find everyone has this; nothing to do with Naim.

Thank you all for your feedback, I am now reassured this is not an issue with Naim more TIdal connect. I’ll see if their support team can help.

Thanks again

That hadn’t occured to me. If Tidal aren’t counting my streams via other devices for ‘My most listened to…’, maybe they’re not counting them for the artists benefits either?

I noticed the same here in Germany. And I am pretty sure, that this wasn’t the case a year ago. Could you share, what Tidal states ? Thx !

An amendment to the thread title perhaps, op?

I hope they do since they are keeping records about the streamed items e.g. in the recently played section of the app (also items played by using the connect feature are shown).

Sorry I’m lost here, scrobbing?
Martin

Martin it seems the word scrabble accepts it as a word, but it isn’t found in all dictionaries, although it seems the word is ‘scrobble’.
One definition given on a web search for the word ‘scrobble’ states “ the process of tracking and recording a user’s music listening history”.
The more likely wording would be, ‘the scrobble count on my Tidal account, is not updating’; ymmv!

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In short, “scrobble” is just the word that Last.fm uses to describe how it automatically tracks what music you listen to, and when** . The act of tracking your music with Last.fm is called “scrobbling,” and apps that connect to Last.fm are sometimes called “scrobblers.”

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