Unable to select Qobuz in Naim app

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I recently tried to access the Qobuz app to try to buy a download, but had forgotten my password. I changed the password and was able to access Qobuz through its app.

Today I tried to select Qobuz from the Naim app, but it wouldn’t select. I guessed this was because the Naim app was trying to connect with the old password. I have now changed the password again (in the Qobuz app), but even when I enter this in the Naim app, I still cannot connect.

Does anyone have any suggestions?

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Remember your password, log out everywhere and then log in again…….?

ATB, J

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I had actually remembered my password when I tried to log into the Qobuz app, but it didn’t recognise me. Hence why I changed it at the weekend.

I’ve had an on-line chat with a rather helpful AI agent, which basically to.d me to try the usual IT solution of switching everything off, including the router and then waiting two hours. I get annoyed waiting two minutes, so this is really going to stretch my patience!

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Maybe start using a password manager?

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2 hours seems a bit excessive. (Maybe to wait for any timeouts in server side?)

How about:

  • log out in the Naim app / Naim device.
  • Restart the Naim device. (E.g. long power press, then start it up again. This should loose anything from RAM.)
  • Make sure, you have the right password.
  • Then try logging in again via the Naim app. (And with the right account.)
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I’m pleased to say that it appears to be working now. It seems Qobuz just needed some time to reset to accept the new password. I can now log into the Qobuz app and can access Qobuz from the Naim app. Thanks for your suggestions chaps.

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