Indeed, but it is always good to talk!
ā¦ and put something in writing in order to avoid misunderstandings.
If my nap 500 dr was going for freeā¦you would luv a tune over the email wavesā¦just to make sureā¦I need to win the premium bondsā¦a bit more than the odd Ā£25.
Donāt worry about the demo. Iāll pick it up tomorrow.
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Itās horses for courses, of course. When I was working, members of my team would often remark that they had emailed about something and had no reply, some days later. People these days get so many emails that they simply drop off the bottom and may never get answered. The whole point of phoning is that itās less easy to ignore. It depends how keen one is to resolve something.
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Far easier to get to understand where a customer is coming from, explore ideas and alternatives via a conversation on the phone. Misunderstandings can be sorted out and questions can be answered.
If it is a simple and inexpensive purchase of a product the customer is familiar with, then fine, a simple exchange of e-mails could do the job. However, as we go up the Naim product line hierarchy, things get expensive and there are various ways of skinning a cat, and things are rarely straightforward, so a conversation (and most likely a demo) will be required.
I also want a dealer I can trust and for me the only way I can judge that is to converse with the dealer, preferably face to face.
The more complex the case is the more important it is to put it in writing I would say. Simple things can be ordered over the phone but even concerning those usually something goes wrong. However, people are different and the best approach could be each to their ownā¦
Personally I wonāt buy anything from the vendors who are not answering email inquiries. It just shows that they are not interested in my (small) business. I just look other ways.
Your snooty dealershipā¦ was it in Guildford, perchance? 
If you feel the need to āget things in writingā from a dealer it implies you donāt trust that dealer and maybe you should look for another!
Good dealers will always sort out after sales problems. So it comes back to how do you assess a dealer? Only one way IMV.
I would put it in this way ā if the dealer is willing to put his/hers proposal in writing then he/she has earned my trust.
However, as I said each to their own. For those who like to chit chat over the phone that option should exist too.
Surely it is an intrusion on the salesperson dealing with a customer - and that can be a problem for the salesperson, as she or he needs to keep both parties happy. The only correct response if busy with one customer is take number and promise to call back, preferably agreeing a time - and keep that promise.
Certainly - but that is often the second stage if preliminary contact and response has been made by email - also be email first agreeing a mutually convenient time for a call
I have already made the point about a call back if the dealer is busy.
But it is still an intrusion on the dealer speaking to the customer in tge shop when the call comes in
Nonsense.
There is normally more than one person in a dealership who can take a message or if alone the dealer can switch his phone to take a message if he is in a demo for example.
Totally. Thatās partly why I didnāt understand the original premise of this thread ā an email asking for nondescript ādetailsā of an item that was listed online for sale. If I were the salesperson, Iād probably have responded with, āGive me a call and Iāll be happy to answer all of your questions,ā vs. guessing what was being asked.
However wouldnāt it be easer just to give the normal details (e.g. the s/n, age, condition, package, accessories, further pictures etc.) in the reply email and not to ask to call and only then give those?
No, not Guildford.
Yes but the point being that many didnāt respond at all.
**EXACTLY ** Life is a two way street
I donāt really follow this. Youāre saying that a phone call should take priority over a current face to face discussion when the phone rings? If you are in the middle of a conversation with someone, do allow someone else to randomly interrupt your discussion and insist that the dealer should stop their discussion with you and turn their attention to the one interrupting the discussion. Why is it suddenly okay just because you are ona phone?
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