Unhappy with the new NAIM update

“If not already provided, please can you confirm the product you are using, the firmware version it is running (settings – about – version) and a brief description on the difference in sound quality).”

hi richard
all i know is that i have no trace of an email with ticket number after raising issue via website and the email i did get didn’t refer to a ticket number. i have now emailed support raising sound quality AND lack of a ticket number - will see how that goes

OK good.

Maybe they’ve ran out of numbers

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The current firmware is the firmware that has the problem.

So, beta testers will only be able to rollback to this version.

Unless Naim decide (purely for testing purposes) the previous version is made available to beta testers.

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GraemeH

6m

I got a ticket number a few weeks back, with a bit of chat back and forth, including:

“The issue has now been reported and logged with our software team, who are working to resolve it.”

I’ve largely ameliorated the changes I was hearing by adjusting toe-in (toe-out) and distance from the back wall. I reported this back to support. Still a touch ‘toppy’ on some recordings but, given my experience of firmware changes over the years, I’m sure it will be sorted.

G

That most basic information was already provided, I mean actual detail which might help troubleshoot a problem. Asking “if not already provided” further shows the impersonal nature of this cut and paste reply.

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Couldn’t help but laughing :smile:

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Laughing is something the Naim owners cannot take away from us… musical pleasure, yes.

Come on Naim lets have a response on this thread, something!

This reminds me in some weird way The Truman Show. The boss sits above the clouds and when Truman deviates his friend (HH and Richard) enters the scene with a six pack of beers.

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It’s getting desperate now, anything

DG…

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I didn’t get a number either.

They’re not accepting that this is a support issue.

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That’s what I meant - explained it badly maybe. Beta is newer but can only revert to current release which is older not versions earlier than this.

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Firstly to get past base one Naim will have to acknowledge that although the update has improved elements of the sound there is something unpleasant about the HF presentation (and no it’s not my system or room that has created it as vinyl sounds off the charts good) I hope to see a happy ending here but if their line is we are completely happy with it then we might have to “suck it up”

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All of you with this issue are you using almost the same front end meaning switches and Ethernet cables and power supplies to those? If you have an EE8 or other switch in the chain have you tried to remove it all and go with just a regular Ethernet without any switches or lan-enhancers or similar? What was the then outcome with the problems you are referring to such as glare (whatever that is) and loose bass?

Sorry if this has been addressed already but I haven’t read anything about that except that people have changed their Shunyata Sigma to Belden catsnakes or similar more standard like Ethernet cable from last switch to ND.

If I were you I’d revert back to just one Ethernet cable from wall to ND and have it like that for an extended time (a few days) to see what that brings to the table.

I didn’t get a number either.
thanks @llatsni for feedback
copying to @Richard.Dane

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I don’t know about anyone else but I just have a basic Ethernet cable from a diy store and am not using a switch. So no I can’t remove anything.

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Had the same problem - with my initial mail there was no ticket number. On second try there was one.
After I received a standard response mod of October I replied and got a new ticket number. I felt that with standard response the ticket was closed - which I dont know for sure.

Ok and you have problems with lose bass and hf glare after updated fw?

i am on wifi - no special kit all naim std cables

thanks @drago
copying to @Richard.Dane