Uniti Star CD loading issues

Hi,
I recently tried to play/rip a newly purchased copy of Tigers Blood by Waxahatchee. It repeatedly failed to load after I inserted it so could neither play nor rip. The CD played fine on my Arcam player and this is the first and only time a CD has failed to load despite having played and ripped hundreds of CDs from my collection. has anyone else had this problem and if so, what is the solution please?