No matter which CD I play, my Uniti Star refuses to eject the disc.
The only way to get it to unload is to switch it off, unplug it from the mains, wait a bit, then plug it back in and switch it on again. Pretty annoying behaviour…
I’ve already sent it to the dealer (unit is still under warranty).
Has anyone else experienced this same issue?
I was hoping they could fix it quickly, but after a phone call today they told me it will take at least 3 weeks… 
Thanks
I believe the unit will have to go back to Naim to be fixed, and the turnaround is normally about 3 weeks for repairs.
That’s exactly what they told me. Three weeks! How can I survive? Btw has anyone experienced the same mechanical failure?
well I haven’t had this issue, but i did ship my Star to the Distributor for inspection last week and got me a QB2 secondhand to prevent musiclessness.
Near to the tray there is a small hole about 2mm in diameter. If a CD is stuck you can stick a wire pin in there eg I used a steel paper clip. It only got stuck a few times but this does work and was the method recommended in one of their literatures I read.
FYI I generally don’t play CD’s directly but ‘rip’ ( copy) the CD to an external SSD and play the music from there.
If its under warranty, ask for a replacement or refund
Martin
I’ve had mine about 5 years and never had any problems with it. Granted that I only use it to,rip occasionally these days after doing about 200 discs initially
I tried inserting a wire pin into the small hole, but it didn’t work. (Maybe I didn’t apply enough force—I have to admit I was a bit anxious and didn’t want to force it too much.)
I got a call from the dealer, who passed on what the service department said: “We couldn’t find any fault; the tray open/close switch is fine.” In any case, the dealer asked me to send him a brief summary of the problem so he can forward it to the repair lab.
I’m now thinking about getting a Nova, since I’m basically done with CDs. I’d keep my Focal Aria 926 and possibly upgrade them in the future (Aria EVO X N°?).
You often have to push quite firmly, possibly 2 or 3 times, to get a CD to eject. Give it a good shove and I bet you’ll get the CD out.
Yes, just to reinforce what Chris says, it’s a mechanical eject not an electronic one. It’s also like that on the UnitiCore. So really hard pushes and several of them.
The pinhole release isn’t a hidden button. It’s a manual motor override where you provide the force to push the eject mechanism instead of the motor so you usually have to push hard until it gives and keep pushing the wire in until the CD starts to emerge.
Yes, you’re absolutely right. I’ve learned my lesson the hard way: my Uniti Star has been returned to the dealer with no repairs carried out.
In the meantime, I’ve decided to go for a Nova, so I called the dealer to explain my intentions and we quickly closed the deal.
Unfortunately, they don’t have one in stock, so it had to be reordered. I’m still waiting — and I’m aware that deliveries leaving Milan are currently delayed due to the ongoing Winter Olympics.
I’ve been without music since December… it’s painful! 
Where are you located? My Nova came within a week from Slovenia and I’m located in the Netherlands..
I’m in Sardinia and the dealer’s in Milan. I called on Tuesday and basically got told there was some back-office mess, so they didn’t even know the unit was out of stock. And now the importer itself is waiting to get new stock in.
Honestly, I’m speechless. I’ll try again tomorrow…
That is a pain in the b*tt Sorry to hear that.
Quick update on my Naim Nova saga
Last week the dealer told me he’d reach out to the distributor to see if there was a brand-new Nova sitting at some other shop that they could reroute to me.
Today the distributor himself called me – super nice guy actually – and apologized for the mess. Turns out Naim has been having serious production headaches because some key components are out of stock / super delayed. On top of that, all the lovely post-Brexit bureaucracy is slowing everything down even more now that the UK is outside the EU. Customs, paperwork, the usual fun stuff…
Anyway, the good news: the shipment is finally on its way to Piacenza and should land there sometime next week (fingers crossed 
). From Piacenza it’ll head up to my dealer in Milan, and then – finally – they’ll ship it down to me here in Cagliari.
Fingers crossed I’ll actually have it delivered in the second week of March… I’m really hoping so! Can you believe I’ve been without music from my system since December 20th? 
Almost three months of silence… it’s killing me.
So it looks like we’re actually getting close after all this waiting. Praying there are no more surprises in customs or whatever 
Anyone else around here still waiting on Naim gear because of the same supply-chain + Brexit nonsense? Or worse, still waiting since before Christmas?
Cheers!
Would suggest you put your location in your profile
Martin
I live in Cagliari, Sardinia.