Interesting. This is one of my SuperUnitis which is on firmware version 4.8 and working properly. If I go to the online index though:
I suggest you try one of the methods I suggested for a factory reset a few postings above. Or did you already do that?
2.0.whatever will be the firmware for the Ethernet/WiFi card. (2.0.73.14254 here)
My uq2 is on 4.7.
The 4.x versions can be downloaded from the Naim website. i.e., 4.4/4.6/4.7
Try flashing it to 4.7
Unfortunately I can not do the reset as I can no longer control the qute via the remote control that previously had always worked.
I also tried pressing aux, i and disp simultaneously while turning on but it didn’t work.
I tried to turn off all network devices including the qute but after turning on I still have the same problem.
You can reset to factory settings without the display and remote by doing this:
“Press & hold “stop” on the front panel while switching the power on, you need to hold it long enough for the unit to boot past the splash screen, so give it 5 to 10 seconds before releasing.
The reset takes a minute or two & should reboot to a connectable state via the default DHCP setting.”
the qute has no buttons, unfortunately
Ah! It’s a while since I moved my Unitiqute on, so I had forgotten that.
@NeilS do you know of a way to reset an original Unitiqute to factory settings if the screen has failed and the remote isn’t talking to the UQ?
You have to do this while the flash screen is showing. Obviously you can’t see the flash screen, but say from 7 seconds after turning on until say 12 seconds after turning on.
There isn’t a way to do it unfortunately David, what with no buttons. I’m fairly sure it will be the streamer part of the update that has caused the problem here.
So there’s a good chanced it’s bricked I’m afraid.
Regards
Neil.
Hi @NeilS,
If it helps, I try to describe in detail what happened to my qute.
I have already written to support (ticket number 151394).
In 2014 I bought it used and it has always worked. I have never updated the firmware and I never checked what firmware the qute had.
Only the screen stopped working a couple of years ago but I continued to use the qute through the app without problems and even managed to do a factory reset via the remote even though the screen didn’t work.
Last June, I bought a NAC 152+NAP 200 and I no longer used the qute and put it up for sale.
A month ago I managed to sell it and the buyer immediately complained about the defect that my qute has today.
When the buyer returned the qute to me, I verified that it was defective as he said. The buyer confirmed to me that he only turned on the qute and that he didn’t do any updates.
To fix, after it was returned to me, I upgraded to the latest 4.8 since I checked with the app that the version was 4.4 even though the web page showed it to be 2.0.x.
Even after the update, the bug still remained the same.
Specifically, the remote no longer works and the app always returns me to the DAB source after 15 seconds even if I navigate to other menus. In input setting, all sources are disabled and the volume is at minimum and if I enable the source after 15 seconds it disables itself.
What I can’t understand is why my qute that always worked until last June suddenly stopped working even though it was left unused in its packaging in a safe place.
Maybe the buyer did something I don’t know… (what I immediately assumed is that he had performed an update in a bad way).
In any case, I ask you if there are any possibilities to make it work again perhaps through a firmware downgrade or if I have to sell it only for spare parts.
Thank you
If you connect it to your computer, do you see “Silicon Labs CP210x USB to UART Bridge” listed in device manager?
I think if the update is completing without any errors, you could be looking at a hardware fault.
Is it fixable? I’d need to have the unit in front of me to give you an answer on that one!
Regards
Neil.
COM3.
My qute has RS232 input
Hi @NeilS,
Thanks for the reply.
I can confirm that tonight I was able to install both firmware 3.22 and 4.3 without any problems.
Unfortunately, after each update, when I access the app, this home page is always present
It is an unusual state - the fact that it is getting an IP address & showing these symptoms.
That’s why I suspect a hardware issue.
Unfortunately I’m cautious of overstepping the forum rules regarding DIY fixes & suggest if you wish to pursue a repair, you have it looked at by somebody who knows what they are doing.
Apologies for “gracefully” bowing out!
Regards
Neil.
Hi @NeilS,
I opened the qute to take some pictures, maybe it can be useful to make an initial diagnosis.
The DAB card seems damaged to me.
I might try unplugging it.
I don’t have a person who could help me here in Italy so, if possible, I could send it to Salisbury.
I have already written to Naim support. Ticket number 151394
The unit will not function without the tuner module fitted, it would cause a fault 10 condition.
If you decide to send it to Salisbury, there’s a good chance we could get it working, but we would be unable to replace the screen.
Regards
Neil.
Hi @NeilS,
can you send me a quote for the repair of my qute by replying to the email I sent to support?
Thank you very much for the time you have dedicated to me
To save @NeilS having to explain, he is posting here in his private capacity and in his own time. He isn’t allowed to do what you ask him to.
If you want an item serviced by Naim in Salisbury then you have to find a Naim dealer who then contacts the factory and discusses the repair with them, getting a quote or estimate. If you accept that price then the dealer has to handle the return for you. Naim won’t accept anything direct from end customers.
If you are not in UK then your country or region distributor may be able to quote for a repair but as this is such an odd case, I think it likely it would need to go back to Naim.
To be frank, as the screen is not working and can’t be repaired, I think you may find it cheaper and in any case better value to buy a fully working UQ2 on the second hand market and try to sell your broken UQ1 for its parts.
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