Use qobuz by Focal &naim app

Hello there
Naim Atom Unit headphone Edition & Focal Utopia 2022 I am trying to manage the devices using the focal&naim app
My mobile device is iPhone 16
I am a Qobuz subscriber
I can access the Qobuz section of the app, but when I click on songs, they don’t play
I have no problem with Ipad connected to the same network
I have never had problems with an android phone before
Despite numerous attempts for months with naimaudio qobuz and Apple consultants, the problem has not been fixed
Lastly, I sent the log data I obtained through Xcode to qobuz, but no response has been received yet.
Can you help me with this
I bought my Qobuz subscription for a year but I can’t use any of the services
In this context, I cannot use my Naim and Focal devices

Hello

First of all I would log into Qobuz via the Qobuz app or website and change your password. Then Log out.

Log back in to Qobuz via the Naim app using your new password.

4 Likes

Oh, my God!!!
I can’t believe it!!!
It really worked
It may sound like I’m exaggerating, but I’ve been talking to naimaudio qobuz and apple for months to solve this problem.
Sir, I have great respect for you
Thank you very much
Greetings and love
If you come to Turkey on vacation, please be my guest
From here we can always stay connected

3 Likes

you are more than welcome

1 Like

The power of the Forum!! Where people know more than the manufacturers themselves. Sometimes anyway. What a great resolution.

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Absolutely agree
For months, I have spoken with naimaudio qobuz and apple consultants in English, German and Turkish, I wrote and even shot and sent a video describing the problem.
They kept telling me that the problem was with the other one and kept passing me by
The problem is solved here and now
I have great respect

3 Likes

How do I change my password in Qobuz?

Via browser

1 Like