Then you have a right to expect better
Just another thought, seems odd that a good Rega dealer partnered it with a Moon phono stage, why not a Rega phono stage which would be a perfect match?
Better IMO to insist the cart is returned to Rega to be checked out. Any good dealer shouldnāt have a problem obliging.
Hi Dread, whilst your intention is honorable, this is a Forum rule.
please do not link or make any reference to discussions posted on other forums.
Ok Geoff, thanks for drawing that to my attention, no problem. Iāll edit the post and remove the link
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Cheers, I thought self moderation would be best.
You have made some valuable points here and I always read your music posts with great interest.
Like I said absolutely no problem, sometimes when trying to stress a point one can inadvertently stray outside rules.
I do feel for the OP here, I believe he/she isnāt being properly looked after by ādealerā.
I do lament the loss from the HiFi retailing business of the old BADA association, of which my dealer was a founding member, they had a code of conduct that would never leave a customer in this predicament. Fortunately many good dealers still operate along those lines but sadly there are also many lesser ones who dont
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I have a good explanation I believe.
Years ago I was into hifi and it somehow fell by the wayside. Then I moved countries and finally the old kit was shipped over and I started listening again on the old stuff. Then I discovered vinyl with a cheap turntable.
Soon after I thought it may be a good idea to upgrade. So I investigated what would be a sensible step at the stage into higher end vinyl equipment and short listed de Rega Planar 6 and the Clearaudio concept. The Planar won actually on the grounds of the attached cover due to my cat situation. I could just mentally see myself dropping the Clearaudio cover onto the turntable sometimeā¦
So I went to find a good dealer that stocked this turntable, with a very clear budget in mind. I had no idea where it would lead me and at this stage I was very clear about my intentions and budget.
That is how the Moon happened. They were clear that this was not the best I could get but that, for the money, it was a pretty good option that I could upgrade later.
If I knew then what I know now I would have probably bought the Aria and a RP8 with Apheta.
I just cannot blame the dealer for selling me exactly what I wanted.
I also think, just like my threads about the challenges with my Star, that my level of frustration come across higher than it really is. I enjoy the hell out of my Star and my vinyl collection. I want to improve my experience, if possible, but I am convinced, out of my experiences with them, that the dealer is not at fault here.
I strongly disagree, as Iāve stressed ad nauseam, you are not happy thatās what Is important and your dealer should be resolving it for you to YOUR satisfaction. Thatās the sign of a good dealer. Iām not familiar with the Moon phono stage but a quick glance suggests to me that its inappropriate for a Rega Ania and not āa pretty good optionā, you have said at the start that you cant get close to the Rega recommended setting with it. That is a fundamental error that your dealer appears to have made in steering you toward an inappropriate component. I would expect a decent dealer to advise you appropriately, even not to sell you a product that clearly isnāt going to make you happy.
The phono stage may not be causing your problem but the above IMO is a good example of a dealer not neccesarily serving your best interest. He/she at the very least should agree to return the cart to Rega to be checked out as a starting point, and then address the phono stage if need be.
I have gained the impression that the OPās dealer is indeed helping to resolve this, despite he personally not considering the sibilance to be abnormal for vinyl. If my impression is correct, then going at the dealer aggressively at this stage would seem to me to be rather inappropriate and unnecessarily heavy-handed and could sour any future relationship, potentially to the OPās detriment. Different if the dealer seemed to be fobbing him off or in some other way being unco-operative or uninterested. I am curious as to why you feel the dealer is errant here, given what the OP has relayed?
No I said I can approximate the settings with only the capacitance being way out. And if the capacitance was totally off I should be getting a lot of other bad noises happening.
This is exactly it. I plan to be enjoying good hi-fi for a while, am happy with their service and donāt feel it will help in any way to make enemies out of them.
I think you will be better with the correct settings not approximations.
As your now happy with the dealer who took your money, Iāll bid you good day and re iterate my wishing you good luck
Iām not advocating aggression
For the sake of clarity just in case you misconstrued my meaning, when I inferred you had advocated āgoing at the dealer aggressivelyā the thought of aggressive personal behaviour never entered my head - aggressive in the context I used it was as in being very robust in demanding action, as opposed to working with the dealer to find a solution. I apologise if you felt I inferred that you advocated physical aggression or threatening behaviour, which you did not do.
Incidentally, regarding fitness for purpose and the Consumer Credit Act (likewise Consumer Rights Act), I suspect that would be hard to argue given that the OP says he was given as much time as he wanted to assess the product and was satisfied with it, and if I have understood correctly there is no suggestion that the components have deteriorated in the time since purchase.
Dear me! Kryptos has already stated he is happy with their service and extended demo from which a purchase was made.
Given that the problem can be made to move from Left to Right by swapping input cables over on the Moon Phono stage itās fair to say that the deck is probably to blame. If itās still under warranty then it should be replaced.
A trip to the dealers and a bit of equipment swapping (with tea and biscuits) should resolve this fairly quickly.
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OP doesnt need to āwork with the dealer to find a solutionā. The solution is that the dealer needs to get their act togethor.
Guinness is quite correct in that the dealer needs to diagnose any fault and replace. As a minimum I would expect the dealer to at least return the cart & tt to Rega to be checked out. There is nothing āaggressiveā or āgoing after the dealerā about it, itās a basic level of service to be expected from any decent competent dealer and the buck stops there. I dont believe this dealer is very good to be honest and deserves a shake up.
If the OP doesnt get satisfaction having exhausted complaints to the dealer and/or Rega to sort it then a claim against the credit card is entirely appropriate. There is nothing to lose in trying and in my experience very likely to get a result.
Goods not only have to be fit for purpose but also for a reasonable period of time. I would argue that the store dem is irrelevant (unless he was buying ex dem, used, sight as seen etc and advised at the point of sale) as the goods still need to work properly ie play music in the OPās home and to his satisfaction no one elses. I also presume that the OP ordered and recieved his turntable box fresh from Rega and therefore not the same unit that he listened to in the shop adding to the irrelevance of the demo.
To be clear Iām not suggesting steaming straight in with this course of action but if youāve read my posts carefully I have suggested that if the dealer doesnt resolve the matter to the OP satisfaction and is getting no joy, then escalate a complaint formally to the dealer and Rega (it matters not whether Rega reply) keep copies then as a last resort file a claim against credit card.
And before any one else chips in about upsetting the dealer, if one has to get that far then upsetting the dealer should be a least concern. I would find a better dealer.
I cant think of any other expensive specialist interest where the consumer would put up with some of the nonsense and BS that audio enthusiasts seem happy to accept.
Anyway with respect to all, I am getting my coat and departing this thread, I have other things to do.
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I for one think that the dealer has been pretty decent here by bringing a matching set up to the OPās house which gave the exact same results Iām not sure what else he can do bar further advice and demo of other gear.
If the dealers identical set up produced less or no sibilance thatās a different matter entirely personally I have a P6/AT VMN50SH/Trichord Dino, Dino+ deck, cart, stage set up that produces very little sibilance but then I donāt have the OPās records.
Now knowing Kryptosās nervousness around working on his deck which is entirely understandable then his plan for a Rega stage and better cart seems the best way to go I would however insist on a home demo.
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In the process of arranging a demo Rega Aria.
Dunno if a home demo of a cart is going to happen but will see how that goes.
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Not naming any names I know of (reliably) a so called reputable dealer who did not set up a fairly expensive cartridge correctlyā¦ It definately does happenā¦ If it were me I would buy a good alignment gauge and spend some time just checkingā¦