Virgin streaming woes

[garyi]

You can go with Virgin business. Whole different ball park with customer service. It was a fiver extra a month (VAT) but otherwise same service.

[GraemeH]

The automated systems are absolutely dreadful, but I hung in there after the chat bot phase and managed to reduce my monthly subscription by 50%. A painful process but worth it!

G

[Jamiewednesday]

Yep, I got the same result.

[bassman92]

I ring them up every time my contract is coming to an end and haggle. I have found on the whole they are quite helpful - just tell them you have to leave as you can’t afford their prices anymore - they aren’t interested if your service has problems etc. Don’t even try doing it on line as the “chat bot” is programmed to have no discretion in pricing. You can often get a better deal. If you find you get someone who is disinterested in helping (there are some), hang up and ring back. I got the same deal as my last contract for less than I was paying…The problem is the whole business is geared around customer numbers as the shareholders see that as a healthy company. The fact there are so many disgruntled ones doesn’t matter if they are making a return.

[garyi]

If you get through to the scots you are usually laughing.

[shmang]

Hi GadgetMan, listening to my Mac, set to Flac, flawlessly as I write. Inexplicable. As said previously, I have a Yamaha smart speaker and a AudioPro speaker. Both these also drop out for say 20 seconds and then drop back in, unlike the Naim units, that stop once the signal is lost. As said previously, all of these work fine with BBC. but not any other stations that I have tried, Caroline, JB radio, planet rock, gold, 1fmblues etc etc.

[GadgetMan]

All very strange. Is your Mac/Yamaha/AudioPro hardwired or wireless?

Is the firmware up to date on the hub 5?

Do you still have the hub 4, and if yes would it still work with your new fiver connection?

[shmang]

Sadly gave the old hub back. All of these units are wireless, the muso is hard wired although I have tried it wirelessly to no avail. Firmware is all up to date. The strange thing is, it behaved like this out of the box, after about 6 hours of settling in, it has worked fine. It just started doing this again a few days ago, nothing else has changed.

[GadgetMan]

So the problem occurs on all but the Mac, and the same issue happens on Wireless and hard wired. I’m wondering if the network level of playing radio via a browser is different to that of the Muso. I recall that some ISP’s (Plusnet being one) does throttle different types of data, and gives priority to others. I suspect this is partly done to sell their TV packages, then they up the throttle value. There is some web chatter that Virgin do use Traffic Management during peak usage.

I think my next stage would be to test the issue at different times of the day, make good notes, and then I think a call to Virgin, explaining that the issue is widespread across more than one device

[shmang]

well, I now have fully working internet, I’m still struggling to get my head around it. When I received my new router I changed the SSID and password to the same as the previous router, something I have done many times, it saves a lot of time going round the house re-connecting everything. it seems this router took umbrage and became unstable and very slow.
Thanks for all your helpful sugestions and perhaps this experience may help someone in the future, my laziness cost me ten times more agro in the end!