I am wondering if you can help, I have a desperately frustrating problem with my MuSo.
I have a Gen1 MuSo and the rotary volume dial has become in accurate. By which I mean, if I turn it up, when I let go it slowly rotates back anti-clockwise about 30 degrees, essentially reducing the volume from which I had hoped to set it when I let go. The reverse happens when I turn it down.
This is not an issue if I change the volume with the remote control or with the app. It seems a mechanical issue with the rotary dial.
Anyone had this issue before, did you manage to fix it?
Appreciate everyones comments so far. I was told at Sevenoaks Sound & Vision where I bought it that they were not replaceable. Naim tech support have suggested I send it in for a repair. Seems there is some conflicting advice out there.