I read this forum with interest, although my interest is now passive rather an active. Whatever the rights and wrongs of equipment by differing manufacturers, I have to say that I have owned Naim Audio components in my system since 1982. My system now includes ARO, Armageddon, NAC52, Supercap, NAP250 and most recently, Ovator S-400.
In the 43 years that I have owned Naim Audio, not a single component has eve let me down, although I must get the 52/SC/250 back to the factory or Class A for servicing.
40 years and no problems. Am I happy with Naim Audio? You bet I am!
… There is a lot more said than done! which is probably appropriate for a forum!
Joking aside, I have had various bits of Naim over the years and, like you, never had to have one repaired, although I have elected to have an item serviced. I mostly also buy used Naim these days when the fancy takes me, and still no issues, although I do like to buy used from a Naim dealer.
The oldest bit of Naim gear I have is a CD5, which is now well over 20 years old.
If you have recently added Ovator S400s, that would suggest these have previously been owned elsewhere.
If you haven’t done so already, extremely worthwhile to ensure the various torque settings for the Ovators, are set to original spec. Import at to include re-torquing the bases as well.
Likely they will have been moved, which may have had an adverse effect.
A number of threads here, search is your friend!
The main reason that the 52/SC/250 has not been serviced is that the packaging boxes are in the loft. I would send my son up there but don’t know if he would have time in between getting up chimneys to sweep them! I can no longer climb up there myself, owing to significant mobility issues.
I think you’ll find misery loves company and people who do experience problems naturally will need to seek help and comment (which is the correct approach) but it does provide a skewed impression.
Naim is incredibly reliable and the years I worked in the trade I never once saw a failure or a customer come back with a humming transformer etc. In fact the only problem I ever directly experienced was on my own kit when Naim had a bad batch of anodised fascias.
I do think the number of users with zero issues is sort of the hidden majority and by a massive margin.
which is probably appropriate for a forum!