From the search it looks like a lot of people have had problems streaming with Muso. My Qb was mostly fine for the first six months (I bought it early 2019). Then slowly things got worse, more dropouts during the day on radio and Spotify, only fixed by power cycling the Muso. Finally a few months ago I put a mesh system in (TP-Link Deco) and that seemed to cure it for a while.
Now we are back at the point where I have to switch it off and on a few times a day. It seldom works first thing in the morning without switching off and on.
Iâve updated the software as needed, re-initialised the Qb, checked what devices I have that might interfere with it (e.g. the Roku stick has âdirect wifiâ so I turned that off but hasnât made any difference). Other devices (phones, laptops) connect no problem close to the Qb. Iâve checked that the Qb is definitely connected tot he nearest mesh device.
The mesh system is set up as WiFi access point only, all IP addressing is handled by the router. I canât see any duplicate IP addresses.
So Iâm at my wits end, and things seem to be slowly getting worse. Anyone any ideas?
Does your router automatically set/change the wifi channel.
My router default setting is to dynamically change the channel, however, Iâve disabled this and I manually set the channel myself.
Used a Qb Mk1 for 2 years without any wifi problems.
Not to detract from the fact that this may actually work it is frustrating that a fix like this should be necessary. Plus the channel should only be an issue if there is another wifi source close by overrunnig that channel with a super strong signal.
Another reason, which should not be a problem but that may be if I read other threads here, is that mesh systems usually auto switch between 2.4 and 5 GHz bands. It could be that the QB does not like this.
One could make separate bands of the two but IMO that breaks one of the best features of these mesh systems for me. 2.4 GHz is longer range but slower than 5GHz so letting the system auto switch is awesome for moving around the house.
If either of these things fixes the problem it should actually be reported to Naim support as no modern device should choke up on it.
[Edit] This is all to say of course that other devices in the house is not experiencing the same.
That should not make a difference to the mesh. Devices that are only compatible with 2.4 are kept on 2.4.
I have to respectfully partially disagree here. The channels randomly flipping all the time. The router should only be changing that if there is congestion on a previously selected channel.
It could have been that with manual selection you selected an even cleaner channel than the router did with auto select which could affect signal strength but I have 3ms latency on my system with auto selection and high congestion.
Also with manual selection someone needs to know which channel to select so that means being able to use and understand something like inSSIDer. Otherwise it can worsen the situation.
The way to solve this issue at a time when WiFi is becoming ever more congested, unless you live in a remote house in the country, is to use an ethernet cable to connect your Qb to your network instead of WiFi. It will just work.
I believe I read more than once on the forum that it was Naim support who recommended to connect the Muso 2 permanently to 5 GHz and set fixed wifi channel 36. Which is of course fine for support to do if this helps the customer, just sad that they have to do it
I suppose for Muso 1 it is worth a try to do the eqivalent for 2.4
Many modern routers display the available channels and congestion on each graphically. Though agree that it should not be necessary of course, provided that the congestion situation is not very bad
Wow thanks for all of the information guys. Good to hear that some people are working fine with the Deco mesh system.
Iâm not sure if the Deco allows me to fix the channel, but if so I will give that a go. I can confirm the Qb is always connected to the nearest Deco device on 2.4GHz, according to the Deco management app. The IP address never seems to change.
@davidhendon I hear what you are saying about Ethernet connection, itâs just a pain to get a cable there, but I may just need to bite the bullet. However I do live a reasonable distance from my neighbours in a rural location and donât see much activity from other peoples WiFi when I check with the WiFi analyser app for android. And no other devices in the house have this problem.
Also broadband speed and uptime are good, Speedtest over Wifi from a phone consistently shows about 30Mbps.
I havenât reported this to Naim - I think it says something about my jaded attitude to customer support in general that I assumed I would get more sense from a user forum but maybe I should be more positive and at least give them a shout.
Thanks for all the replies, Iâll report back if I get a solution.
Although you believe that the QB is always connecting to the same Deco unit it might be worth trying turning off the Mesh Technology setting for the QBâs to be sure.
Whilst we donât have issues with our Musoâs we did with our daughters HP laptop which would disconnect randomly. I discovered that stopping it from roaming resolved the problem.
The Muso 1 only works on 2.4 GHz so there is no 5 GHz to turn off.
The Muso 1 WiFi is quite primitive so it just doesnât work very well. There is nothing you can do about it except use ethernet instead.
Having said that, my generation 1 Qb works fine on WiFi, so if the network is simple, the WiFi signal is strong and there is no interference from other users in adjacent properties, you can certainly use WFi without any problems.
Itâs my recollection that someone wrote having this received from support. Donât take my word for it, but a search should turn it up in one of the umpteen Muso wifi threads
