Firmware 4.8 disappeared from the Naim site

[robi-naim]

I need to update my Unitilite.
Following the steps for Firmware 4.8 update – for legacy Naim streaming products

Firmware 4.8 update – for legacy Naim streaming products

[c3] This essential update will ensure the legacy streaming products from Naim can continue to stream TIDAL, which has implemented a new login authorisation process that affects older generations of products from many brands, not just Naim. Please note the new TIDAL implementation is also dependent on users running at least version 5.22 (iOS devices) or 2.22 (Android devices) of the Naim App, which itself gets a minor update to 5.22.1/2.22.1 this week. The firmware updates also feature a rang…

Download PDF Guide as desrcibed on this page: streaming-products.pdf
The link in this document:
The latest version of Naim Streamer Updater software, which includes the Firmware 4.8 update – available to download here
brings you to the page Updates | Naim Audio

Click on Streaming products here and you get another copy of streaming-products.pdf
This is an endless loop.
Has someone a clue where the firmware is hidden??

[Richard.Dane]

The new site is being updated and many of the old links to the old site posted on here won’t work any more. However, try here…

streaming-products1.pdf

If you click on the 4.8 Firmware “download file” it should do exactly that. Do pay particular attention to the notes.

[ChrisSU]

Richard, this hasn’t worked for some time. It just takes you to a web page with a 404 error on it.

[Richard.Dane]

That’s a shame, was hoping it would work. I would therefore suggest an email to Naim support who should be able to help.

[robert_h]

Wormhole - Simple, private file sharing

here you go
NaimStreamerUpdater_4.8.0(14776.WE_EE_FE_EA)_Setup_Signed.exe

[Richard.Dane]

Just tried it. It seems to be working for me and I can download the mac dmg file.

[ChrisSU]

Strange, I’ve tried it a few times over the last few weeks and it stopped working a while back.

[davidhendon]

Does seem to work now…

[robi-naim]

If you click on the link in this file you end up downloading the file:
48-windows-update-instructions-1.pdf
and the download link in this file goes nowhere, as I already had described.

[robi-naim]

Thank you very much for your help, Robert!
Please don’t be offenede, but now I hope this is a trustworthy download.
Why is this not on the NAIM website.

[Richard.Dane]

See my earlier post.

It has downloaded the firmware just fine for me from the link I posted.

[davidhendon]

You are clicking on the wrong link!

There are four links here: the first two are the two firmware versions and the second two are the two guides. The first two don’t have coloured underlining…

If you want the firmware, click on one of the first two links in the original site Richard posted (below is an explanatory photo).

And @robert_h ’s file will be totally fine, as an alternative.

They are not on Naim’s website because some marketing guys revamped Naim’s website for Focal-Naim and made a complete hash of it. Lots of important stuff is missing currently, but you can check with Naim support if you don’t trust the regulars here.

[simon.pepper]

I have a backup of the firmware on a volume, if you are stuck.
I can throw it into a Dropbox location, if required.

[ChrisSU]

Just tried it again, and this time it works. Seems to be erratic, as I’m not the only person who has reported this problem.

[robi-naim]

1. Thanks for you suggestion, but that is exactly the PDF with the two links.
   I just tried again (PC Link). This opens another PDF 48-windows-update-instructions-1.pdf which links back to the original web-site.
   The lower section your screenshot shows with download … is non-existant. It also actually should point to 4.8, not 4.7.
2. I really highly appreciate the support of @robert_h. My point is simply, that this SW should be on the official site of Naim.
   The NAIM systems are high-end (expensive ) hifi devices. The SW shouldn’t be discontinued after a few years, because some marketing/sales guys think you should buy a new system because they can force you to do this. This simply leads to the conclusion, that Naim willl not be in the selection list for the next system. And I’m not even stating to talk about other severe issues with this system (like the poor design on display and CD-drive!)

[davidhendon]

The actual links are not the bit that looks like it’s underlined and opens a pdf, but the two boxes right at the top which open the PC update and the Mac update. I tried it just now so I know it still works.
So for PC, click on the very first sentence at the top, which says “Download version 4.8 Software (PC)”

You get a page that looks like this:

Incidentally we all agree with you on your point 2. But while the Focal guys sort themselves out, we Naim enthusiasts on this forum can help other Naim customers with some of their problems at least.

[Blackbird]

@davidhendon

But while the Focal guys sort themselves out,

I don’t see any indication on this happening. But maybe I’m blindfolded.