Help needed with radio

Joppe · September 28, 2019, 10:47am

Hi, have my first Naim streamer since Thursday night. When trying to access internet radio nothing happens. The selection list never appears! Any suggestions what might be wrong? The preloaded favorites play but can’t search for other…

Thanks in advance!

DaveS · September 28, 2019, 10:51am

Firstly, how is the ND555 connected to the internet?

Joppe · September 28, 2019, 10:58am

Living in apartment with fiber and Ethernet cables in walls, so.
Router - 5e patch to “switch board” - wall cat 6 - 5e patch - Cisco - 5e patch - ND555

Mike-B · September 28, 2019, 11:00am

There is another thread running on this “Help needed with radio”
There is a problem with iRadio since last evening, I’ve had it on & off this morning.
I advise to watch the Help Needed thread & wait until that says its OK.

Richard.Dane · September 28, 2019, 11:02am

I have merged your thread with this existing one.

Please see Steve’s post above.

PeterDF · September 28, 2019, 11:06am

I have the same issue with both Uniti Atom & Muso (1st Gen) I have rebooted/ reset my router still no joy. I guess it’s a server issue so we’ll have to wait.

Joppe · September 28, 2019, 11:13am

Thanks all! So it’s not me and my new streamer. (Just two hours of my life gone restarting devices, “reading” the customer-support side etc… )

Mike-B · September 28, 2019, 1:16pm

@Stevesky

iRadio (vTuner) appears to be back on. (UK)
I’m getting all my presets & can browse all ‘Locations’ that I normally use USA, SA, Caribbean, nothing appears to be missing.

Hollow · September 28, 2019, 1:18pm

It’s been coming and going for me, currently working though

kend · September 28, 2019, 1:50pm

Internet radio is working OK on my superuniti at the moment.

Klout10 · September 28, 2019, 2:18pm

Seems to be fine with my NAC-N 272 now …

Joppe · September 28, 2019, 2:40pm

Working here as well now🙂

Stevesky · September 28, 2019, 4:11pm

Hi Guys,

The fix is propagating through the internet at the moment.
Within 12hrs it should be all back to normal.

Its progress can be tracked here:
https://viewdns.info/propagation/?domain=Naim.vtuner.com

Regards

Steve Harris
Software Director

Turbo · September 28, 2019, 4:58pm

Many thanks @Stevesky for all your help and keeping us all posted.

Kacper · September 28, 2019, 8:22pm

I have deleted favourite radio stations from naim app and now I would like to get them back - for example KCRW Electra. Any idea where to find them?

Mike-B · September 28, 2019, 9:05pm

KCRW is a USA station based in Santa Monica CA.
You’ll find it in iRadio>Locations>North America>California

Kacper · September 28, 2019, 9:15pm

Thanks Mike,
There are KCRW radiostations indeed, unfortunately I can’t find electra24

Mike-B · September 28, 2019, 9:47pm

Sorry about that, maybe it’s not included in the vTuner listings anymore. Try a web search for it & if they have a URL you can load it into iRadio Added Stations

Kacper · September 28, 2019, 10:00pm

Yes, I will search for that station. Classic fm I believe I have found

Stevesky · September 29, 2019, 8:30am

Hi,

KCRW Electra24 closed down quite a while ago, so we removed it from the Naim’s Choice area.

Regards

Steve