Recently I downgraded my Tidal subscription from HiFi Plus to HiFi as I don’t need access to MQA with Naim. So I thought maybe this change in subscription is the issue. However, it all changed fine, even the monthly charges have reduced on my CC.
I tried logging out and in to Tidal on Tidal app and PC app and it all works fine. Qobuz also works fine in the Naim app, I can log out and back in. Streaming Tidal direct from Tidal app into Naim also works fine.
Today I unplugged the router, modem and all Naim gear. Deleted all apps and reloaded and still same issue.
Everything is running the latest software versions.
Any other ideas I haven’t considered? Any help would be appreciated, thanks.
Recently another member changed the credit card and then also had login problems, though a different message (Cannot contact server). I recommended the same things you did. In their case, logging in and out, deleting, and resetting the app did at first not work, but then they reset it once again and it did. It may have been this was a coincidence and something fixed itself elsewhere, I do not know.
Thanks @Naim.Marketing, no not yet. Its always been ok in past and still works fine when logging into Tidal direct. Was the issue with characters connected to Tidal log in via Naim app or direct Tidal?
From Steve Harris, our Software Director, on another thread:
"I would suggest checking your password for non alpha characters (A-Z, a-z), as Tidal has an inconsistency in their system that they allow new accounts to be created with any characters, but then have strict character limitations else where. eg. changing password to something else.
If in doubt change the password so it’s strictly a-z via their website, login in again via the naim app and see if it works."
Tried new PW with only the capital and lower case letters, still no joy. Will register a ticket, but I am not sure if this is Naim or Tidal concern as Tidal login works fine for me using Tidal app etc.
Update in case anybody else experiences this concern in future.
Naim customer services confirmed that even on their devices my login didn’t work in Naim app (I shared my login details for them to test this). However, even for them my login worked when using Tidal app, as it did for me. That confirmed something was wrong with my Tidal account, and integration between Tidal and Naim app.
Case was transferred to Naim software team, they emailed Tidal about my concern. With Naim staff away plan was to get an update on progress / solution next week. However, today out of share curiosity I tried to login once again and I am pleased to say I am all go again on both Apple and Android devices. I can only assume as a result of Naim email to Tidal.
Hopefully, there will be more information to come confirming what the actual concern was, but good news is Tidal is in and I can finally take the Elder Island new release for a spin in CD quality.