After a few months of faultless operation, my Zen 3 (feeding my NDS via Sense UPnP) now plays all tracks at ~ 110% normal speed! Some might argue this is a positive for a few selected artists, but overall it’s not a great result.
Several reboots / factory resets / app reinstalls haven’t resolved the issue. If I switch to the Naim app via native UPnP, everything plays at the correct tempo.
Waiting to hear back from Innuos support (waiting, waiting…). In the meantime does anyone know if there’s a way to reinstall Innuos firmware on the Zen 3?
Just to reassure you I had the same problem when I had the NDS on loan last month. I was wondering if there was issue with either the NDS or the Zen mini mk3 but looks like to be a software issue.
I hadn’t up dated my innous software since 2.4 it was after the update to 2.6 that the issue of the chipmunks arose. I’m back to using my 272 and there is no issue.
I think the main issue is that Innuos are trying to accommodate a vast range of streamers and sometimes problems occur as a result. I had an issue where I could only play one track at a time via my Linn DSM and they advised using the Linn ap for the timebeing. That was a shame at the time as Sense was clearly superior but fortunately all has been resolved now and I’m back to using Sense.
Fair point, and they’re doing a pretty good job overall.
Unfortunately the chipmunks returned after a brief hiatus. The Zen 3 still works fine playing into a separate DAC via USB, so it’s definitely the UPnP implementation that’s gone wonky.
But given all the positive comments about Innuos support, I’d have expected some attempt from them at troubleshooting. Maybe the next OS update improves things.