After a few months of faultless operation, my Zen 3 (feeding my NDS via Sense UPnP) now plays all tracks at ~ 110% normal speed! Some might argue this is a positive for a few selected artists, but overall it’s not a great result.
Several reboots / factory resets / app reinstalls haven’t resolved the issue. If I switch to the Naim app via native UPnP, everything plays at the correct tempo.
Waiting to hear back from Innuos support (waiting, waiting…). In the meantime does anyone know if there’s a way to reinstall Innuos firmware on the Zen 3?
Just to reassure you I had the same problem when I had the NDS on loan last month. I was wondering if there was issue with either the NDS or the Zen mini mk3 but looks like to be a software issue.
I hadn’t up dated my innous software since 2.4 it was after the update to 2.6 that the issue of the chipmunks arose. I’m back to using my 272 and there is no issue.
I think the main issue is that Innuos are trying to accommodate a vast range of streamers and sometimes problems occur as a result. I had an issue where I could only play one track at a time via my Linn DSM and they advised using the Linn ap for the timebeing. That was a shame at the time as Sense was clearly superior but fortunately all has been resolved now and I’m back to using Sense.
Fair point, and they’re doing a pretty good job overall.
Unfortunately the chipmunks returned after a brief hiatus. The Zen 3 still works fine playing into a separate DAC via USB, so it’s definitely the UPnP implementation that’s gone wonky.
But given all the positive comments about Innuos support, I’d have expected some attempt from them at troubleshooting. Maybe the next OS update improves things.
I spoke too soon, my bad. Got an email today from Mr Vitorino saying they’ve added a new ‘NDS v2’ profile to the Sense UPnP settings. Result: I can stream Tidal at normal speed again
As I wasn’t expecting any further response to my query, receiving a follow-up from their top guy – and with a bespoke solution to boot – is quite impressive. Faith restored!
One of the more extraordinary elements of support from Innuos is that it’s ongoing; costs nothing and often involves Nuno himself.
Have always been immensely cheered when on remote chats with their staff that, whilst they whizz through code before your eyes, the chat inevitably turns to music and what they can see of your collection on their screens. Have spoken to many manufacturers and dealers where music has never come up once, ever.
I’ll chime in here with an Innuos problem of my own, in case anyone has experienced this and perhaps found a solution. I’m also using a Zen Mk III with the current version of the Sense app (2.6.3) into an NDS. Connection between the Zen and the NDS is via ethernet. Everything was working well in fall 2023, but sometime after a Sense update (can’t remember which one, unfortunately), I started to have problems with the following file types:
All DSD files (single rate) would play but had very obvious white noise. Not pleasant to listen to.
WAV files with sampling frequency above 96 kHz (but within the NDS’s stated maximum of 192 kHz) gave only loud white noise and no music.
All FLAC files, standard Redbook up to the 192 kHz max of the NDS, and WAV files up to 96 kHz played without problem. This behaviour occurs from both the NDS/NDX and NDS v2 profiles.
The offending files played without problem from a USB stick or using the Focal/Naim app in native UPnP, so it seems to be a problem with the Sense app rather than the NDS.
I’m curious to know if anyone else has had this problem.
Do you play it via sense App - not via naim app.
Edit: have seen that you already checked via upnp
Have checked - no problem when streamed via naim app up to 192 and dsd.
I had some issues with the toggle bar when skipping forward - like static clicks when unsung the sense app. Therefore I went back to upnp and naim app
My initial issues with Zen 3 / Sense into NDS were all streams playing too fast, followed by only Tidal running too fast with local streaming at correct speed. Since switching to the NDS v2 profile, everything works 100%.
FWIW, I also now use the NDS v2 profile with my UQ2 streamer, which fixed an issue of extra-long gaps between songs.
I’d suggest trying the new NDS v2 profile for any first gen Naim streamer having issues with Sense. Otherwise, if all works as it should, then perhaps no need to switch.
