I’ve just purchased a new piece of kit, box nicely sealed with tape with the Naim logo, but as I unpacked and removed it from the plastic bag it was wrapped in I noticed what I can best describe as two smudges (maybe oily smudged fingerprints?) on the front fascia centrally close to the Naim logo, maybe extending onto the top.
On further inspection, there seemes to be a powdery appearance to the brushed metal fascia on either side I thought perhaps accentuated by ceiling lights as I got it out of the bag.
Doesn’t show well on first photo, but flash lighting on second highlights it as do the ceiling lights if not horizontal.
Having taken a few pics with my phone with the unit on a flat surface I’m not so sure that the front fascia coating simply hasn’t coated correctly or if there’s some ingrained powdery dirt on it or even mould, not really sure what to do.
Polystyrene dust is an interesting thought as it’s at both sides but I don’t think so and would imply it had been packaged without the polythene bag.
I’d planned to give the dealer a call today having been hectic at work at the end of the week, but was bogged down with taxi duties for a family birthday event and meal thereafter.
Update: The packaging is black expanded foam so probably not that, however the most marked areas at the sides do correlate with where the foam has been - just looked at the bag and on one of the long sides, presumably the front there’s some grimey stuff inside, could an old dirty bag have been used for packaging? There’s a small snagged hole in the botton of the bag (I know as there are discoloured changes on that side from feet (seems soon for a fairly new item?). I though on opening theer was a short oblique cut in the top of the bag too, maybe a crease, will check again.
That looks absolutely dreadful. Something has gone wrong somewhere. Don’t clean it. Take it back to your dealer and ask for a replacement. It’s an expensive item and should be perfect. It should never have left the factory in that state.
I would not accept a brand new unit like that under any circumstances. Do not clean it. Put it straight back in it’s box and take it back to your dealer. Either a refund or exchange it for another unit, nothing less.
Thanks Stephen, I think I knew it didn’t look right from the off, I opened the box in the evening and wanted to have a peek in better light/daylight to see if I could figure out if it was a poor coating/dirt or both. I still can’t decide.