It’s not ‘almost secret’, because there is no list: it’s Naim and Class A, with support from all our specialist retailers (as a reminder, for those whom maybe new to the brand: any authorised Naim specialist retailer can arrange service/repair back at Salisbury.)
I’m thinking that maybe the website is out of date
If I take the link that Clare sent through , it doesn’t mention that the new Naim distributor in Australia ( and for that matter in NZ as the same distributor) as providing in house servicing of product, or maybe that is a given?
Maybe all servicing is outsourced , I don’t know, but what happens if something major happens, can it be fixed in Australia or does it have to be shipped to Salisbury ?
Yes, and Music line in Germany probably which is owned by Vervent Audio too. I’m not 100% sure if they are the authorised service centre, but I think so.
I’m not at all sure that Focal does any servicing. I have a feeling that they’re sending everything to Salisbury - this was the case with my Hiline, and I had to wait a long, long time…
Here’s a question then for @Naim.Marketing . Naim pulled out of Japan twice. Once in 2008 and again this year (only Muso range was launched and it fizzled).
Focal have a very strong presence here and their Japanese distributor is Luxman who handle all servicing. The Naim Japanese site mentions that Focal will honor servicing for Naim products in Japan within warranty.
Is it still impossible to get servicing for classic/500 series gear here? Or will Focal/Luxman be able to service and recap?
I’m not sure your dealer will be prepared to send it to Class A. I did that a few years ago with a CB pre/amp - no problem at all.
Things have become much more complicated however, as Ardbeg10y pointed out in another thread. No need to spell out the reason.
I’m not sure what being an authorized service center entails, precisely, but MusicLine is definitely the German distributor and they can fulfill a range of servicing tasks.
What I know is:
My CD5i and XPS were serviced there, as was a friend’s Nait 5i
They replaced the VAM1250 of my CDS3 back when it still had a different owner
They replaced the unbalanced volume pot of my then-new 252
I think they can do DR upgrades
Not sure if there are limits to what they are allowed to do and what they are
Mine too, a year ago I had to pay carriage but not the repair. It’s just lost the right channel last week so should probably go back again, though I’m tempted to get the soldering iron out. My spare hiline cracked a ring almost as soon as I fitted it so that will be two to go back if I can still be bothered. The ND555 doesn’t sound too shabby with just a Lavender.