Hi Guinnless, I came across this on another thread.
May I ask if you were charged the band 1 sundry item (legacy product updates) fee or the actual service fee for a band 6 legacy streamer/digital?
There is a very big difference!
Would be useful info to know if/when I attempt to get this sorted with Naim.
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It was FOC.
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Maybe it’s telling you to get a new DAC… Maybe a Chord? Then send your DAC back to Naim and ask them to fix it, since it was their software that bricked it.
@wardy the information provided by our tech support was not inaccurate - you should be able to change the f/w to any version you like (including backwards).
The nDAC is a fussy customer when it comes to USB hardware - partitions, size, formatting etc.
Where abouts in the world are you?
I could perhaps, organise getting a tried & tested USB update stick sent to you to try?
(Obviously don’t divulge any personal details here).
Regards
Neil.
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NeilS 
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Hello Neil,
Thanks for the reply, if you can send me a known good USB that would be fantastic.
Perhaps @Richard.Dane could pass you my e-mail address and we can sort something out.
I’m up north, my nearest dealer is probably Moorgate Acoustics in Sheffield but I can get to Manchester pretty easily too.
It would be great if this can be sorted without having to ship it down to HQ but I’d be happy to take it in to Moorgate/Class A if needs be.
Cheers, DW.
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That’s handy - I can liaise with Darran @Class A directly.
I’ll let him know when I’ve sent the thumb drive & bring him up to speed with the situation.
I can then report back here so that you know when to drop it down to him.
Hopefully we can resolve the issue this way.
Regards
Neil.
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Thanks again Neil,
I know Darran, he’s done some servicing for me recently.
I’ll give him a bell in the middle of next week to arrange taking the DAC in.
Cheers, DW.
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No problem. Hope we can get it sorted.
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I think to have seen Santa. But we are only in July.
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Wow..lovely level of service!
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Let us know how this goes. I wasnt sure that Darran did digital work?
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Correct, he doesn’t.
The work will just be trying Neil’s magic stick in the usb sockets to retry the firmware update procedure with crossed fingers.
If that doesn’t work I guess it will be going to Naim HQ.
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Lets hope it works.
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@wardy little update for you - USB stick, complete with instructions should now be winging its way to Darran, who is expecting it.
Hope it all goes well!
Regards
Neil.
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Brill, thanks again @NeilS
I spoke to Darran today, all is arranged.
It was already going in for some cosmetic work before this calamity happened.
So fingers crossed I’ll soon have a working, updated and tidy looking DAC!
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Hi @NeilS
You’ll be glad to hear that the USB you sent up to Sheffield worked a treat and the DAC is singing again.
Many thanks for sorting that.
DW.
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A great result!
Thanks for letting me know.
Regards
Neil.
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