NDS remote not working after new screen fitted by Naim

[BruceW]

Interesting! Those pesky couriers…

When things go awry the best companies sort it out swiftly, as Naim have done.

The music is indeed flowing nicely now, thanks

Bruce

[BasicallySound]

Good news @BruceW

And seems that my hunch was spot on then

Enjoy the music, c/w all associated remote control facilities…

Tony

[Mike-B]

@Mike-B

Hi @BruceW, out of interest, as my NDX is off to Naim for a screen replacment next week, how long was your NDS away ?

@BruceW

About 3 weeks. They also serviced my SNAXO at the same time but I don’t think that affected the turnaround time.

Hi again Bruce, FYI and FYI of all readers re Naim service
I was very impressed with the turnaround time, I was quoted 3 weeks.
I delivered it to Audio-T (Oxf) on 11-June to ship to Naim HQ
… and collected it today 27-June. Thats just 1 day over 2 weeks .

Job Sheet
OLED replaced
Brownout capacitor replaced
Software updated
Tested – RD

I’m not sure what the updated “software” is - if anyone knows please post.

[simon.pepper]

Interesting, are you still at the following?
FW 4.8.00
BSL 2.3.0
3D APP 4283.75
3D BSL 2559.2
3D CNE 4283.75

Or did they re-flash with the latest Firmware, just to be sure?

[Mike-B]

Hi simon.p
It looks like they’ve updated BSL, but that said I’m not 100% sure what it was before

Your list vs my list
FW 4.8.00 … … … … 4.8.00
BSL 2.3.0 … … … … …4.1.0
3D APP 4283.76 … … 4283.75
3D BSL 2559.2 … … … 2559.2
3D CNE 4283.75 … … 4283.75

[simon.pepper]

So begs the next question(s).

What is the BSL function?
Does it benefit from going from 2.3.0 to 4.1.0?
And can we get it in a Firmware download/update for the previous Gen Streamers?

BTW The current Firmware download for the previous Gen Streamers still has the same version of components as it did, with a date stamp of 13/9/2021 on the directories.

[Mike-B]

I don’t think BSL has any ‘benefits’ assuming you’re thinking SQ or something.
I believe BSL is bootloader (bootstrap) sofware, its software.
Whereas firmware (such 4.8.00) manages the digital streaming process, as I understanding it.

[NeilS]

FYI the BSL is indeed the bootloader. The new display is different from the original, if just fitted, the display will be reversed (mirrored). The ARM code since 4.5 (I think), has the ability to correct this reversal & that mode is held in an EEPROM so that the ARM starts in the correct state.
During a USB update of the ARM, the update screen is driven from the bootloader - 4.1.0 drives the new screen with the correct orientation.
That’s the only difference between 2.3.0 & 4.1.0

Regards
Neil.