New firmware update

The TV switches back to its own speakers, the Naim shows ‘no signal’ or something like that. Will check the exact message next time it happens.

I had already upgraded to latest version of FW when I performed reboot so no change. However, apart from the change of SQ I have had no other issues with the upgrade in FW. Clearly a small number of people have which is a great shame and deeply annoying them but I suspect that vast majority of Naim users have upgraded without issue

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So did I until my ND555 reset a week later. It’s still sounding wonderful, though :slight_smile:

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Hmm OK, that is then indeed totally different to what I was hearing. For me the HDMI connection remained completely stable, only when I plugged in headphones I heard it through the headphones.

Ghosts in the machine, eh?

The real issue I think is the loud static we hear, that’s the same. That shouldn’t ever happen. What precedes it is different indeed.

Unfortunately, that’s quite unlikely.

same hardware + same software = same problem.

As they share the same P800 based streaming platform, I’m pretty sure all NDxxx do experience the random reboots.

Of course, a random reboot is quite difficult to identify if you’re listening to music during that very reboot.

Whilst a factory reset doesn’t upgrade the fw in itself, my recollection is that the setup wizard that runs after the reset does include a step where it checks for new fw. Unfortunately I don’t recall whether it’s possible to skip this step. I suppose you could ensure the unit has no network connection to be sure.

I suppose Naim will only know the true answer. Clearly a number on the forum have had issues but a number have also said that they hadn’t had problems. The vast majority of Naim owners do not belong to the forum. I imagine that if this was a widespread problem then Naim would have been inundated with emails outlining the problem. The fact that our leader said that Naim had not received many emails with details of problems leads me to think that this is not a widespread issue but as I said only Naim will know true number

Me too…and no unwanted restarts so far.

G

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Agreed, but just to make sure what I am hearing is not static as in how I understand it as being a more pink/white noise sound. The buzz I hear has body to it, almost more brown noise based.

I would definitely not describe it as static. It almost sounds like an intentional, but wrong, signal.

I don’t think we should downplay the fact that although it appears most of the updates have gone OK, some here have definitely been experiencing issues, and Naim are keen to get to the bottom of why, and so find a fix for those affected. Hence why I’ve asked for anyone who is still experiencing issues following the update (and having tried the steps I’ve outlined above a few times to try to fix things) to contact Naim support.

Just to remind anyone reading this far;

Re. Re-boot, support’s official advice is as follows:

Close the Naim app (don’t just minimise it).
Power off (unplug) the unit and leave for a good 10 minutes or so.
In this time, it may also be worth rebooting the router, just to give everything a chance to refresh.
When the router is back up and running, switch the Naim unit back on and allow to fully boot up.
Then open up the Naim app, connect to the appropriate ‘Room’.

If you are using any streaming services then log out first and log back in last.

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Hi GraemeH,

That’s good to read.
Do you leave your NDX2 always on, with standby set to “never”?
Did you check you DHCP logs?

If both answers are yes then you can consider yourself lucky.

… and we can consider Naim’s problem even bigger, because it means that there is enough difference between streamers to generate random issues among all produced NDxxx.

NOTA : I don’t believe there is any difference between an NDxxx produced today and one produced one year ago.

If you read my last few posts I have in no way downplayed the annoyance and aggravation this has caused some members. I was just trying to get some perspective on how many had been affected. There was a suggestion that as everyone has the same hardware and firmware then everyone should have these problems which is just not the case

I know that, and I didn’t mean to specifically single you out, so apologies if you felt that. It was more a general response as I (and I’m sure, Naim) just don’t want anyone affected to feel it’s an issue that is being downplayed. It’s being taken very seriously and hence why it’s essential to get as much info in to Naim tech support as possible.

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I’m not sure I know what brown noise is, but the rest of your description is something I could live with.
Perhaps I can manage to record it some time.

Cheers, thanks (and also to @crispyduck and @davidhendon). Have elected the safe approach and asked the dealer to just ship it to me without doing any reset.

Same problem, but perhaps not the same trigger? I.e. it could be that some users indeed aren’t experiencing the reboots. Doesn’t mean the problem doesn’t exist for them, could just be that the bug isn’t being triggered.

I haven’t had any recent reboots after one each on the NDX2 (during Tidal) and the Nova (in standby), so I haven’t done the full unplugs, router off, cup of tea routine. Sound quality seemed fine, but now wondering if I should do the full restart routine anyway?

Also, still having to force quit and restart the app when the favorites stops displaying albums from the Core…

This is the closest I can find so far that approximates my memory of the sound:

Maybe add a little more zzt to that base.