Ditto me. I do not have it back yet but there was no issue in booking my CDX2 in at the beginning of this month for a service and pre-emptive mech renewal (whilst in stock) at a quoted cost that aligns with the Naim price lists I’ve seen. I think it comes down to the dealer to be honest.
Just an update from my experience
I emailed naim with the problem with my Supernait2 within the hour I had a reply and I was packing it up and dropped it off at my dealer
it then took exactly 4 weeks from my first email to naim and it being sent from my dealer, being fixed and returned, and sitting back in the system !
Just wanted to thank you all for such a fantastic service 
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I’ve had similar good service for the firmware crash on my nDAC. The chap I spoke to was really helpful (Steve) and it was also about 4 weeks turnaround, a new logo was fitted too. All FOC.
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Thanks Richard, Forgive me, but I didn’t express earlier actions taken. I emailed Naim service team, got no reply, so after a month I called. Their job was closed without reply and basically that’s Naim’s policy and I just have accept it. Polite but no movement on policy.
I shall try again, but this time contact their support team as you have suggested.
I asked a few days ago my French dealer about NAIM service costs, the answer was that NAIM was not doing service anymore.
This simply isn’t true.
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I sent my 252/SC/300 off in January and they came back in three weeks. My headline is being returned on Monday, also three weeks. Clearly Naim are servicing as usual.
Hi
I recently had a quote for my 500 to be serviced from Naim £899 per unit.
Thanks
Mark
That sounds about right for a 500. It’s a big and lengthy job and requires specialist to strip down and then rebuild to get everything just right.
Next week my sn1 gets serviced. It’s 16 yr now, overdue I’d say!
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Good stuff, did they give you an estimated completion date?
It’s a drop off & collect in the same week at LASA - similar to what’s possible at Darran / Class A.
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anyone recently had a screen update done to a UQ/NDX/272/172? Wondering if they’re still happening as I was considering a 172 in a 2nd/3rd system…
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If you’re buying a 172 with a dim screen, needing service, perhaps consider going for a relatively young 272 instead which will have a good screen.
Good 272s can be had for about 1k just now. With a 200 would make a great second system.
Class A don’t service Supernait 1, I asked them & was told that it has to be done at Naim. I suspect it’s because of the software items.
Mike, do you know what these software updates do?
Hi Ardbeg10y, I don’t know the details about SN software, but if its software then it will be DAC related, I suspect its things like reclocking & digital input mapping.
My SN service fitted a jitter mod, this will be reclocking, and they updated to 01-04/01.03 which is the latest software revision.
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For a SuperUniti it was €360 end of last year. FocalNaim Germany did it.
When I had my 52, Supercap and 135s serviced last year it was about £400 per box so that sounds about right.
My 135s had so much replaced it seemed like virtually a new amp
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I believe so. I traded my NDX in late last year and my dealer got the screen replaced