QNAP 251+ problems !
I run a QNAP TS-251+ NAS which seems a pretty popular choice on here :-
I have spent a few frustrating days without my music ?!
My NAS was ‘beeping’ the other morning, so I investigated.
The front panel showed both HD lights red, and the USB lamp blue (nothing connected to the USB socket)
I logged in to the software QFinder & it appears that one of the 2 HDs has failed, so I bought another HD and tried re-build
Logging in to QFinder there was a small red cross, indicating that the fan is defunct, despite the fact it seems to be spinning fine?
Re-build was now disabled.
I spent some time online, and there are a few posts on one website, where someone is suggesting that it is a firmware update that can cause the issue. The suggestion was to go back to previous versions, which I see no means to do. I do not understand the fan error, as it seems to be whirring away quite happily.
I logged a ticket with QNAP outlining the issues. I asked about the firmware comments I had read as well.
All I have got back is that it is :-
“ This means that the back plane board and system fan have failed and will need to be replaced at our RMA Center“
This can be repaired a t a fixed cost of $270 + P&P to post it out.
It has to be posted to the Netherlands, or the new U.K. office – who will forward it, all taking up to 31 days.
It seems to highlight the fragile state of things, I think possibly it is just one HD which has gone, but getting the issue resolved is tricky.
Do I just pay up and send it off, get back a 5 year old NAS with a 6month guarantee for around £220
Do I buy a new NAS with a 2 year warranty for around £320
My inclination is to buy a new NAS with 2 new disks and start afresh
I may be wrong but I also understand that taking the usable HD from the old NAS, one cannot just plug it in to the new NAS, which means if I choose to buy a new NAS, or a NAS is beyond repair, one has to buy new and HAVE BACKUPS (which I have)
I wondered if anyone has had a similar experience, or/and any useful tips !?