Our P1 Plus had a DOA power supply. The dealer had them in stock which surprised me but maybe they go faulty more often than they should.
I had a new Hi Cap which had to go back. However, I’m now getting on a bit and have to say that overall new goods are more reliable now than years ago. I had two BL cars which spent more time with the garage than they did with me.
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So far the most expensive items of my system have both had faults. Atom had to be replaced after 6 months and my ProAc Tab 10s had a faulty driver after a day’s use.
I know an ex Rega dealer. I won’t go further and I’d never buy either.
I am not sure if quality issues have worsened in recent times. It seems Naim’s record isn’t that bad compared to other HiFi manufacturers, and these issues, such as they are, appear to be magnified on a forum such as this.
The old adage that a satisfied customer will tell three other people about their experience but a dissatisfied customer will tell 10 others appears to hold true, although we do hear many stories on here from very happy Naim customers.
It is always encouraging when purchasing Naim gear that there is such a great service, repair and maintenance service as a back up to sort out any quality issues and keep gear in top operational spec.
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Well one forum member has had 7 Novas in total due to faults of one or another. Not a great track record but he’s stuck with Naim all the same.
I agree not good, but hardly typical for Naim. Although unfortunate, it is encouraging that Naim have stuck with this customer and have entertained 7 consecutive product replacements.
Might I suggest that a lesser manufacturer would have given up far earlier.
Naim products for 15 years. The only issue was when the CDS3 went for a new laser and service but it was 12 years old. Equally my Roksan has been faultless for 10 years.
Regards
Lindsay
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The only Naim issue I’ve had was slight delamination of the display on my CD5XS. I could have got this fixed under warranty but never got round to it. Prior to that I had Musical Fidelity amps where some of the on/off switches broke and Meridian CD player where the fancy remote only worked erratically. So in my experience reliability has improved, but that’s just me and things may be different for mechanical devices like turntables.
Roger
most of my new setup appears fine at present (electronics and Fraim).
All the stuff I had on trial recently was fine too. Only one issue with a weird display on a loan Rossini and that was a bug fixed in the next update.
I think quality is ok in hi-fi.
Had a washing machine delivered to our holiday let which hasn’t worked from the day it was installed, however…
We hear more about problems and are perhaps less tolerant than we used to be. No excuse - stuff should work and be QC’d before leaving factory, but I think it’s an internet thing…
I had 112/150, 202/200, 282, 250, 252, 300dr, 250 dr, hicap, flatcap, xps 2, 555 dr, Cdx2, Nds: between 2002 and today.
Had only a problem once with a 200 , that became faulty.
Not sure if this falls under the topic, but appropriately ten years ago a rebuilt cartridge arrived back with the needle perfectly pointing upward 
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I had an ND5XS go faulty after a few months. This was replaced with no quibble by Naim in a matter of days.
Earlier this year my brand new 552 lost a channel on the AV input within a month or so of delivery. The return to base was disappointingly slow for such a new unit and a fault as simple as a sticking relay but then we don’t live in normal times. It’s back home and sounds great now.
My Unitilite screen has completely failed. I did not keep it on regularly – the display was typically set off. Disappointing given the price and fact that this was my first step into Naim. I have electronics that are older and didn’t cost nearly as much that still have perfectly good displays. It’s frustrating, although not enough to push me from the brand. I guess this is what Naim is counting on?
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Rega P5 - subplatter was not made perfect as it made grinding noises when the thing is turning. The dealer suggested that I use a pen knife to scrape the excess plastic bits from the surface of the subplatter. I sold the Rega and never looked back.
Yes I’m done with Rega too. Terrible quality control.
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I owned a RP3 yonks ago and loved it.
Shocked to hear about the more recent quality issues with Rega. What are they playing at!
They probably also shift more units than the others together, so the odd issue is bound to creep up and all the users who get a good one don’t post this info specifically. FWIW no issues with my P8, just to add this to the balance
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Just to bring a little optimism to the table…40 years of Linn, Naim and Rega…no problems at all. Maybe my two dealers over the years have soak tested before I take delivery.
Joni Mitchell ‘Night Ride Home’ at the moment.
J
PS…I hope I have not tempted fate.
I use my Naim gear for streaming background music, albeit hi-def, and use old school stuff for serious listening. As far as quality of recent equipment vrs older equipment, I apply a principle to both (and to other things as well), that is; at the beginning of any hobby, the equipment is cheap but nasty, doubling initial investment, at this level, might return an improvement in quality that exceeds that doubling greatly, but, the higher you go in cost it seems the less the improvement in quality, until, eventually, you are spending outrageous amounts for no real improvement at all. The secret is to find that magic point where you have bought the best for the money that you can afford, and can live happily with the result. If you have managed this, tell me how you did it 
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