Newsletters we used to get them when Chris was the distributor now we get nothin’.
There was s thread a week or so ago started by someone in NZ who was so concerned about the consequence for him/her as a Statement owner with the withdrawal of the Naim contract from the NZ dealer meaning no local support that s/he was contemplating giving up the Statement. The thread disappeared within a few hours. I don’t know why - the OP had asked a question about how to sell, though not when I last saw it actually offering to sell through the forum, so not an obvious infringement of rules, though of course it might have developed.
The loss of good local support must be concerning for owners - and one would have thought Naim. Presumably they have their reasons for disenfranchising a dealer/distributor, if that is what it was, but it seems nothing communicated to owners to reassure. Seems odd, and could be highly negative…
It’s was removed by Richard I would imagine, it is a problem that I think Naim have misjudged the local support for the previous distributor and the current dealers. They’re all concerned and so are those like the guy you mentioned.
There was an oblique reference to another Forum member who was considering buying a used Statement, so I guess that may have been enough to constitute a breach of the forum rules.
Yes but different hemisphere would have been difficult to organise
Very much so. Removing a well respected distributor / servicer along with their retail network in a small country where retail relationship with clients for niche markets is king. Looks very much like a move driven by a venture capital owner rather than a hi-fi customer focused business.
Yes, this was mentioned by other sources as well.
It was removed as it clearly breached forum rules.
Keep the Naim faith but !!! I love my dealer - for 35 years
Better change the title of the thread Pete …
… back to OOpps !! … there goes another Distributor/Dealer !!!
No it’s the same distributor replaced by the same distributor.
Naim in Aus/NZ are handled by a large distributor that has many brands in their stable. We used to have a distributor that knew the product, cared about the product. While he may have a few brands Naim seemed to be his number 1 focus. I don’t believe it’s the case now.
It’s Naim purgative to engage whom ever they seem fit but I’m not sure they were thinking about the existing dealers and/or their customers. I will not buy anything from another dealer so like Mike if he’s cut out I’m gone.
And for me also
Nice Freudian slip! Not criticising you in any way, but I think you may have meant prerogative! But maybe purgative is right!
Yep fat fingers and sleep in my eyes, cheers I’ll edit. Thanks.
Mike I don’t know what’s law in NZ, but here they (dealer) are obligated to make good any defects. I’m pretty sure that would include servicing, I can’t see anyone purchasing high end hi fi gear if they can’t get it serviced locally.
Naim obviously have a plan (we hope anyway) maybe we should wait to see what happens. They may not have realised a change in distributor would lead to some current dealers not getting access to Naim anymore.
Are you sure? In Britain resolving defects yes, as in fixing anything that stops it functioning as it should upon purchase, snd (I think) for a limited period after, but no obligation as such re normal wear and tear or degradation with age. With some things like cars, for example, that do deteriorate rapidly in use, they make good money on servicing so it pays them to do it.
I don’t think hifi falls into that category at all - and I guess that most people with most brands never have hifi serviced, and reliability is such that repairs are rarely needed other than with the mechanical things like CD players - which if they’ve given maybe 10 years of play are simply discarded and a new one purchased.
Well I’m not a 100% sure but I do know we have pretty good consumer protection. I know that regardless of who manufactured something the point of sale is responsible
I think warranties would be covered. Servicing like the 15 year cycle is more a commercial consideration of how Naim wishes to support their clients longer term.
Yep, it’s the same here. The retailer is responsible for sorting out problems with a new purchase, not the manufacturer. The retailer and the purchaser might rely on better terms offered by a manufacturer, eg an extended warranty, but it’s basically down to the retailer.