As much as I love my Naim, the quality of the Naim app is starting to grate. It’s laggy, buggy and suffers from terrible UX. We spend all this money on boxes, cables and Fraims, yet the primary interface for interacting with it is 3/10 at best.
Take the Favourites flow as an example:
A long list, showing a preview of 8 for each category (Radio, Artists, Albums, Playlists, Pre-sets). Not particularly task performant or useful. The order seems arbitrary, so finding a favourite is fairly laborious. The preview list isn’t particularly helpful, so you end up selecting ‘More’ most of the time. Let me drill straight into type at the first level or just give me the complete list with sensible search and filters. Better yet, surface my favourites based on my listening.
The filters UI is very unintuitive and slow (click, scroll, click with some awkward choices on the way). It optimises to show a grid of album art ahead of a solid filter experience. The filtered list doesn’t show the set priority, instead you have to drill into the badly labelled A-Z icon for that. Selecting an album expands it but selecting a track plays it, with no visual difference. So you have a list with a single visual look and feel with different elements behaving differently.
The search input, unconventionally named filter, isn’t much better. After hitting cancel, it continues to remember your search term.
What do others think? Presumably some are using different tools all together? Sorry for the rant but I’ve spent nearly £50k on Naim and the app continues to feel like a uni project.
I’m having massive problems with the Naim app recently and it can’t play from my NAS drive. I have contacted Naim support for a solution. I have reset my NDS, router, Cisco switch and uninstalled and reinstalled the Naim app.
I can access the NAS drive direct from the NDS but not the App.
The Naim app has always been weak IMHO and at best 3/10 is generous.
Hi Dan, just out of interest have you tried changing the UPnP Input setting to UPnP compatibility mode? You loose a bit of functionality within the app but it made a big difference connecting to my network storage when I had my NDX.
I can’t see how people get such different experiences. I can find the music I want from my NASes easily, search on Tidal/Qobuz seems to work for me, the music plays from all sources I use, the only Internet radio I listen to is cricket commentary which seems to work fine.
For me the app does all I want it to do and does it in a simple and efficient fashion.
Which app version, iOS or Android ?
I use both & beta test the iOS.
None have these same problems as listed in this thread so it makes me think it’s not just the app.
A mate uses iOS with his Atom & his big problem with the app is with Tidal,
No problems here. Using both the iOS version on an old iPad and the Android version on chepa Samsung phone. iOS is terribly slow but I chalk that up to the wifi of the iPad. Android version is lightning fast and reliable. Using just a simple Seagate NAS directly attached to an ordinary Linksys router. NDS is direct wired to the same router. Works flawless. Also using Quobuz through BubbleUPnP that runs on a PC that has a 5 Ghz connection to the router. Using Lumin on the iPad as control point. Works flawless too.
I don’t think it’s just legacy products, Dan. I have a 2017 NDS and have not been having any issues. But I do know that these problems people are having are very real, and it doesn’t seem like they are Network related at all.
The only thing I don’t like about the APP is using Tidal. I want to be able to easily custom sort my Tidal album and track lists into genres and artists and types. And all it does is just make a huge never-ending mixed genre list of every album/artist, that I have to scroll down thru.
And when I’m making up a playlist; after I select a track, it always zeros back to the top, which sucks.
Naim app and multiple Naim legacy devices on the network is not always a happy end user experience. Quite often get an error about another device is connected opening device via app. Problem is intermittent.
Also there was a previous thread where lots of people reported app doesn’t correctly reconnect to a device if it “loses focus” (i.e. reading a WhatsApp or opening Facebook). Also intermittent.
These issues completely put us off an ND5XS2 which has no remote!!!
Hi Dan, I can’t speak for support I’m afraid and obviously dealing with issues through the forum is not really possible. However, for you or for anybody else experiencing such issues, contacting support is a good idea. They’re there to try to help.