Tidal Connect Drop Out Issues

Streaming Audio
1

I’ve searched the forum and contacted Tidal numerous times, but I just can’t seem to get rid of this issue. Tried all the supposed fixes suggested by Tidal.

I can open the Tidal app, play a track but then if I try to switch tracks, Connect loses connection and I have to try to reconnect. This happens 50% of the time, which is very odd, as sometimes it works fine, sometimes frequently disconnects. If left to play by itself, no drop outs. No other playback glitches. NDX2 is always visible in the Connect menu. Very frustrating.

Using NDX2 with ethernet connection and up-to-date FW, controlled by Apple iphone with ios 18.7. Internet is fine everywhere in the house. Using Tidal through the Naim app is fine. It has been like this for 3-4 months now.

Hoping someone can suggest something! Thanks!

2

Just a thought but do you have to keep your iPhone open when using Tidal Connect? Maybe sleep mode is causing a disconnect?

3

I have the same issue with my Atom - gave up using Tidal connect and stayed with the Naim App. I get the issue using MacBook, IPhone and IPad. Good suggestion from @Richard though …

4

I don’t think that’s how Connect works. It’s not streaming via the phone. The streamer is connected to Tidal itself (non-technical explanation)

I find Connect is hit and miss when I use it. I’ve got an NDX2 and a QB

5

That’s correct, tidal connect just passes a link from the device to the streamer, then the streamer gets the music feed directly from tidal.

6

If you are using battery saving settings on your mobile.

Switch them off and see if that solves the problem.

7

Thanks all. I tried battery settings. No change.

8

My dad has troubles with Tidal like this every now and then. In his case he needs to reboot his Denon HEOS Link HS2. I don’t have that problem when I connect with my ND5 XS 2 using his account.
Given the fact that he has the same problem with two different phones we suspect that the problem lies either in the Denon or in the network.
Reading your post and knwoing you have a NDX2 I get the feeling it may be network related.

You say you did every suggestion from Tidal support. Probably so, but just to be sure: have you rebooted your router as well?
And for what it’s worth: when I have problems (luckily not that often) with my ND5 XS 2 then I sometimes need to unplug the power cable from it. Or the network cable. Bit of trial and error.

9

Once in a while (very rarely), I have connect issues to my ND5XS2. But it seems this is not caused by the streamer. If I stop/start the WiFi connection on my (Android) tablet/phone, everything is fine.

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10

Yes. But thanks for the suggestion.

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11

I’m using Tidal Connect to stream to a Mu-so2, using the Tidal app on a MacBook M2.

When I close the lid of the MacBook the music stops, which suggests there more happening than the Mu-so connecting directly with Tidal.

12

Just an update. I’ve tried everything, got the same reply three times from Tidal so I’m now using mconnect instead. It’s actually a pretty good interface, doesn’t drop out and sounds good.

13

Hi, I have the same problem as you with tidal connect and naim ndx2 but I also had it when I had the wiim pro.In my opinion it’s a tidal problem not an ndx2.

14

Agree. There is some interesting info on this thread too.

15

Log on to web interface of your Naim products. In Network settings check ‘enable IPV4 only’. Fixed a host of streaming problems for me in both Tidal and even more in Spotify.

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Slowly losing faith
16

Interesting- I did this and instantly got more drop outs.

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