Time for a change?

Very irritating, Nigel.

Any chance your dealer could lend you a 300DR, or even a 250DR so at least you can have some choons while you wait?

I slummed it with a 250DR fed by a 552 and it ain’t too bad to get you by.

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Sounds like a good idea at least PB 552DR will be running in and the choons will be playing.

Not a bad idea but I think Naim should send me a brand new one on replacement for the inconvenience :joy::joy:

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Good luck with that - I hear there is a waiting list!

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Is this a Monty Python sketch with a waiting list for a waiting list :joy::joy:

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Yes, with no ETA either which is even more disappointing :relieved:

Let’s not forget this must be equally frustrating for Naim, who will not get paid until new kit and serviced/DR’d kit is delivered, much of which is awaiting very few parts for completion.

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Maybe…….it’s now a faceless organisation, at least Charlie Henderson and others before him were willing to stand up and be counted?

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With you on this one Richard

Which is why I always hang onto my 32.5/hicap/250 CB and Nait 2 - just in case

I agree. That is really poor service, by any standards.

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I have a Suprcap and a 300 in need of a service. I have not sent them in fear of this very situation. 18 years old now they still sound great so I will keep them at home for now.

My worry here for PB is that I thought Naim would only accept a service/DR job if they had, and allocated, the parts. That appears not to be the case.

We are in a world scarily like the 1970s , shortages and inflation.

Though I do think an offer of replacement kit to be fair in this case . Even if it’s when the second service takes place.

Planning, good will and smiles go a long way

This was my experience in November last year; When my dealer contacted Naim for NDX screen replacement, they gave a specific week they wanted it delivered to them (a booked slot), while confirming all the necessary parts in stock. I have to say a good experience for me, and it was back for Xmas.

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That’s my fear as well. Peter did everything by the book, we sent down requests for the service and DR and waited until we had the clearance from Naim to send the kit into them. At no point did they say they didn’t have the parts to complete. Had I have known, I wouldn’t have sent my 500 to them.

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I thought the DR of the 500 was just about replacing everything bar the case almost except for the PS which is mostly the set of regulator boards and capacitors. They hold all these as kits. Should be easy to know if everything is available.

Perhaps they discovered a faulty component or board which was not in stock.

Phil

That could definitely be an issue. Not everything you have in stock makes it to the final cut. This has caused problems in the past for Naim even long before the world had the current component supply squeeze.

Are you suggesting that the 500 DR isn’t the biggest improvement Mark. I was believing the 500 benefitted most from DRing?

My mistake Mark,I misunderstood your comment. Your right, the whole purpose of the exercise was to have the whole system DR’d in one go to avoid the disruption of multiple journeys to and from Salisbury. I was prepared to have a bit of a delay in getting the kit back but this could end up taking far much longer than anticipated.

Gents, expectations often kill.

Understand the frustrations. Would feel the same if you.

I don’t think Naim are deliberately withholding things and intent on pissing 500 series customers - nothing that can be done but to wait for the parts from their suppliers. There is an on-going crunch in the industry as I understand it. Everything is delayed.

In hindsight, I don’t want to rush Naim with any pressure to get servicing done - despite having waited and the assurances that the job was accepted because there were indeed parts… prefer that they have adequate time to get proper work in. The worst is a half-assed repair or DR upgrade… which I know will never be at Naim.

It must be a pressure cooker in there for their manufacture and servicing staff with the amount of work needed daily and constantly for everything that comes in and has to be queued via job sheets, each needing specific attention and time to sort. It reminds me of my advertising days… a 3 week timeline accorded us could still not be met, because of the on-going projects prior the acceptance of the new project.

A price to pay I guess for Naim’s present volume of business.

It’s not just servicing, but for new orders as well.

Cest la vie.

Get that blue-tooth speaker out meanwhile and just enjoy the music!

And when the 500DR finally appears… the wait would have been all the sweeter.

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Naim is not alone suffering long delays. Many other brands have long waits due to parts availability.