Hi all,
There seems to be various who are interpreting my proposal to contact our support desk to get help to sort out their streamer, as a statement that we’ll just do a forced firmware downgrade to last version.
Typically we won’t do this as:
- We have obligations with our streaming service providers to keep various libraries up to date and get it rolled out.
- It just causes even more instability in the medium term as ios/android app, plus server side services all get out of sync with each other.
- Our support teams find it hell when there are infinite combination of versions to support.
The normal policy is to get the streamer to a factory default state and then slowly enable feature, the diagnostic process done by the support team will vary depending on the equipment and issue the customer is experiencing.
Overall, sound wise we’ve had a lot of positive feedback on this release, so lets apply focus if we can resolve these cases.
Best regards
Steve