Which cable needs re-seating?
Shortly after update I also got Error code: 238
Updated, no issues here, SQ consistent
Streaming pauze on internetradio is a bonus ( never missed it btw)
Missed chance again no dimming function for backlight screen and buttons/bar
Yes, I’ve just installed and so happy to have the ability to stop radio, so convenient and something I missed from various streaming boxes of yore. I haven’t noticed a major difference in SQ, perhaps a bit more bass, but now you mention it I was finding treble a bit tiring on some recordings - large romantic orchestral works where they are going hell-for-leather were rather unpleasant but now much more listenable. And in general my Atom seems more responsive to volume input/track changes on Tidal etc etc.
Want to let everyone know that my Nova has increased the sound volume to 100% by itself. Novan was upgraded with the new software 2 hours before.
Pouring the house shook over the high volume. After 5 seconds I had to unplug the plug.
My speakers are 1 month old. It was a horrible feeling.
Very disappointed Naim !!!
I haven’t even checked my speakers if everything is ok … because we went on vacation the next day.
I dare not listen to music on my Nova anymore as long as real guarantees will not happen again !!!
Who will pay the cost if the speakers are damaged?
There should be no such software errors on such an expensive product as Nova. The feeling is that every time you make an update, it gets good and bad
Very dissapointed
I had that issue twice the night I updated, thought it was Roon playing up, looks like it’s not after all. Not done it again though.
Vlanibet, could you contact Naim support giving as much detail on this as possible. Crystalgipsy, please do likewise. Thanks.
no i have no roon
i will contact naim suport as fast as i can
Ok
Just emailed support and mentioned that I am not alone in having this issue and that you recommended to contact them.
Excellent. Thank you. Hopefully they will pick it up on Monday.
I’ve just now had the volume on my SN2 increase to max! I have an NDX with 3.5 mm cable to the SN2 “Remote In” so I can use volume control in the Naim app. I’ve been using this for about a week on Android 9. I’m wondering if the issue could involve the app?. I’ve powered down all devices, disabled System Automation in the NDX, removed the 3.5 mm cable, and then powered up.
@anon91915252 @Vlanibet were you using the Naim app at the occurance of the volume issue? Were you using the Android version? Might be something to look at.
I hit the mute on my remote but it got loud for a few seconds till I could react. I was watching the volume dial increase with a bit of panic. @Richard.Dane
I have the same question for @anon91915252 and @Vlanibet. Do you use your mobile phones to play music and adjust volume? (not PC).
I’ve noticed strange thing when configuring my Atom through Naim app. I’ve tried to modify MAX volume setting in app. I moved the slider from 60 to 100 and pressed OK. Seemed everything was alight, volume changed, number 100 appeared instead of 60 as it should be.
And after 4-5 seconds volume in Max setting suddenly dropped to 64. So I’ve repeated the process again: moved the slider from 64 to 100 and pressed OK. And again, after 4-5 seconds MAX volume bounced back, this time to 71.
So I assume that something is wrong with wireless communication between Uniti and App. Some kind of delay bug. The same happens when I search music on Tidal using Naim app. For example, if I type “Celine Dion”, after several seconds text “Celine Dion” suddenly bounces back to “Celine”. One word disappears for unknown reason :).
I never noticed problems like that using PC. But If I use a mobile app, I always get this kind of delay errors when using with Naim Uniti Atom.
So maybe yours and mine problems are of the same nature.
I was using Roon and pc control at the time, but the Naim app was running in the background on my phone as I had used it to update but nothing else. So maybe it’s app related? I use Android app.
As for volume control there are more problematic areas in Uniti range.
For example, when using chromecast to cast audio from YouTube. Facebebook, etc., the volume bar of 1cm length becomes the global control of Atoms/Nova volume. And that is very bad, because accidental mouse movement can damage speakers and/or hearing. There should be some kind of protection in such expensive hi-end devices. I had situations when changing the volume of YouTube volume slider, popup window appeared, and by default the volume goes to 100 percent (!) in such situations
The same for the app volume control (slider). It is very unconvenient, unsafe method to controlling the volume because of possibility of accidental volume increase to unsafe limit. There should be some protections, like Roon volume control in PC desktop application has. Max volume setting in app is not enough for ensuring the safety of volume control.
This is the reason I never use chromcast to cast audio from YouTube, Facebook, etc. to my Atom. And also this is the reason I avoid using app for music control.
I use my iphone 7 and Naim app. But when this happened, I listened to music with my wife. We had no contact with my iphone. Iphone was on my bookshelf for at least 5-10 min.
The volume increased very quickly to 100% and then panic came
There was no physical contact with my Nova or Iphone when this happened.
I will add that I listened to Tidal
I have had the same issue with typing searches in my android 9 app and previous android 8.1 app on an older phone. I think you’re right it’s a comms delay, as the app tries to update the search while typing but in doing so clears what you’ve typed. It’s mighty irritating!
Just noticed a small but annoying issue with the new update (which is generally better): my Atom gets “stuck” on a track every so often, and nothing clears it. Pause/skip track/change source does nothing, even turning the unit soft-off resumes the same track playing immediately you turn it on again. Anyone else had this? Seems to be after a couple of track skips, perhaps on longer tracks >5min.
Edit: another symptom seems to be playing 2 seconds of a track then cutting back to the previous track, back and forth up to six times (so far) before actually playing properly. Weird.
I have noticed that when in audio settings and if I adjust balance it does not update in the UI until you close the settings and open it again