Unity Nova frozen and on/off butten blinking 5 - 4 - 2 after reboot

[swinnenb]

Hi,
I rebooted my Unity Nova yesterday, but it won’t come to live. I left it unplugged overnight and tried to restart this morning. The system powers up, and the network icon indicates that it is connected to the router. However the system won’t respond, nor to the remote, nor to the app on my phone. After a while, the screen turns off and de on/off button starts blinking 5 - 4 - 2.
The behavior looks identical to what is described in the thread started by Suedkiez linked below, but I don’t find there how the problem was solved. Anyone any ideas?
Thanks!

[Solved] Frozen Nova - on/off button blinks 5 - 4 - 2 after reboot following screen freeze?

So the Nova screen froze (using the the latest firmware). I turned it off, pulled the plug, waited half a minute, replugged. After it finishes booting, the screen displays the Home view but does not respond to any action on the remote or app and the on/off button blinks in a sequence of 5 - 4 - 2, with 2 sec pauses between the groups. The app finds the Nova room, but when connecting to it, it is empty - at the top there is the back button, the room name, the search icon and the Settings. At the…

[Suedkiez]

I fixed it with a factory reset: “Anyways, a factory reset fixed it now.”
However, it may not be necessary as somebody else got this info from Naim support that a soft reset may fix it so try this first:

NDX 2 power button flashes four times

**4-2-5 power button flashing: ** Streaming board failing to initialise Had/having similar issues with my ndx2. Reported the issue to Naim tec support who advised the following: Sequence of 4 then 2 then 5 power button flashing: Streaming board failing to initialise. Pull power plug out press top and bottom buttons whilst putting power lead in again and keep holding until screen turns on. This is a hard reset. For a soft reset do the same but with the middle two buttons. You’ll need to repai…

If you do have to do a factory reset, note that this loses all settings: https://www.naimaudio.com/product/uniti-nova/support

As far as I know, this problem is also expected to be fixed in the upcoming firmware update.

[0.0]

If the above doesn’t work a quick call to Naim support is your best bet, they sorted my issue out in 15 minuets.

[swinnenb]

Thanks, Suedkiez, for the reply!
I’ve done the factory reset, but after reset, the same error occurs. I’ll try to get hold of Naim support to sort it.
Thanks, anyway!
Bart

[swinnenb]

Will do! Factory reset didn’t resolve the issue.
Thanks for the suggestion!
Bart

[Suedkiez]

@swinnenb

after reset, the same error occurs

Oh wow. Good luck!

[anon65912636]

I had the same problem with an Atom. It happened after the unit was transported by DHL from the dealer. Underneath the lid, the volume control is connected with a ribbon cable. It likes to slip out and leads exactly to the symptoms mentioned. The dealer told me, after opening the case, the cable can be carefully pushed back in. After that, everything should work again. But beware, after opening the unit, the warranty expires. So this is more of an RMA case. Therfore I had to resend it to the dealer.
Mischa